Unable to create worklist UDM_GENWL

[Former Member]

Hi Friends,

I am getting error No worklist items created since no rules apply.

Messasge no:UDM_STRATEGY033.

Also getting Collection rule CR00000002 valuated with 0 points in UDM_STRATEGY

Because of this I am unable to get the open item in the worklist

I am also getting in UDM_GENWL ' 0 entries are created'

All settings has been done.

Thanks in advance

Regards

Srinivas

[Former Member]

Check your rules within your strategies. It sounds like an exit rule is being hit

In UDM_STRATEGY - you can simulate different BP's to see how they score. If you amend the strategy then BP's might appear.

It is worth pointing out BP's will only appear IF they are valuated - ie hit the rules within the strategies assigned to the Collection Group they are in,

[Former Member]

Thank you Chalfen for your reply

In UDM_STRATEGY, When I simulate All BP's  does not have any score(0 points) since no rules apply

I have given the rule overdue 30 days/60days/90days.Also baseline date changed to 90days before to ensure open item is overdue.

No exit rule is maintained.

I have only one strategy, one Collection group and one segment and one co code

All are assigned.

I didn't understand Why System is not applying rules to overdue items even overdue.

Regards

Srinivas

[Former Member]

OK check two things

1 - that the AR items have been moved into Coll Man - "FDM_SEND" program

2 - The account has a positive value - you might have some high value credits

To ensure it is working - add rule CR19 with a value of 1 day - therefore customers that have not been contacted for 1 day will appear. That will prove the strategies are working.

[Former Member]

FDM_COLL_SEND01 Distribution of data to CM has been done properly.

Customer account has been debited with high value.

Anyhow Amount is not criteria for the rules .Only it should have overdue.

Thanks

[Former Member]

System showing  Valuation against the collection rules CR00000002 is 0

[Former Member]

But I am able to see the item in In UDM_SUPERVISOR from Process-process receivable-other business partner

[Former Member]

Hi

Any clues..please

[Former Member]

OK - last idea -

Is the customer a collective payer (ie) is the customer within a payment run (Bill of Exchange or Direct Debit).

[Former Member]

Hi Mark,

This is normal customer(Direct )

Thank you

Srinivas

[former_member193972]

Hi Srinivas,

Maybe going back to the configuration will help.

Look at the basic rules assigned to the collection rule CR00000002. It should have only the basic rule BR00000002. Also check the settings for the Basic rule to ensure that you have only selected no of days.

In the Strategy, check the periods. Finally check the points assigned to the collection rule in the strategy that applies to the BP.

Finally check the Collection Profile to ensure that Collection profile and Collection segment assignments are correct.

Best Regards,

Rohan