Unable to uninstall Crystal Reports

[Former Member]

I'm trying to uninstall Crystal Reports XI R2 but during uninstall I get an error "Error 1316.  The specified account already exists".  I know this is not just a Crystal Reports issue because I've seen other posts from people having issues uninstalling other programs who got the same error message but I was wondering if anybody knows how to get around this error.

thanks,

Beata

[former_member183750 · Accepted solution]

Hi Beata

Try running the Microsoft install cleanup utility:

http://support.microsoft.com/mats/program_install_and_uninstall/en

Try to update CR XI R2 as per the this blog:

Then try to uninstall.

Lastly, simply do a manual uninstall;

Delete the folder C:\Program Files\Business Objects\Common\3.5\bin

Delete the reg key:

HKEY_LOCAL_MACHINE\Software\Business Objects\Suite 11.5\

NOTE! All usual warnings re. modifying reg keys apply. E.g.; if you're not sure, don't do it!

- Ludek

Senior Support Engineer AGS Product Support, Global Support Center Canada

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[Former Member · Accepted solution]

Ludek,

I was install Crystal Reports.  Here is what I did: I uninstalled some other programs, including Visual Studio.  After that I still was not able to uninstall Crystal Reports from the Programs list.  I rebooted the servers (was needed after some other uninstalls) then ran Crystal Reports XI R2 SP4 Full Build and on the first screen selected "Uninstall".  It worked.

thanks,

[former_member183750 · Accepted solution]

Hi Beata

Many thanks for letting me know. To be honest, I was keeping my fingers crossed on this one

- Ludek