Issue with the BusinessObjects Explorer 4.0

[former_member204216]

Hi,

I get the following error when I try to connect to SAP Business Objects Explorer:

Failed to Log on

Request timed out

I am using SAP BusinessObjects BI Platform 4.1 Support Pack 3.

Its a production server and needs to be fixed ASAP.

Any help will be appreciated.

Ashu

[Former Member]

Hi Kwant,

We are having similar issues with BI v4.1 SP6, logged a support ticket with SAP.  No one was able to log into Explorer, logging into CMD and BI launchpad was fine. Solution we got from SAP was to restart server/services.

On our side, this issue with explorer is not consistent. So we don't know what's causing explorer to hang or time out?

Do you still have this issues? if not how did you resolve it?

Thanks,

Sanjay

[Former Member]

Hi,

This is mostly related to the explorer services. Monitor the services and check if they are in running state while you logging.

Thanks,

Imran

[former_member204216]

Hi Imran, Thanks for responding. I have checked and all the Explorer services are up and running.

[Former Member]

Hi Kwant,

Please try below

1. Stop Tomcat.

1. Open file: <Install folder>\SAP BusinessObjects\Tomcat6\webapps\explorer\WEB-INF\classes\default.setting.properties
   
   like C:\Program Files (x86)\SAP BusinessObjects\Tomcat6\webapps\explorer\WEB-INF\classes\default.setting.properties

1. By default request.timeout=60, you can change the request timeout as you expect.

1. Start Tomcat.
   
   Note that before you change the parameter, please backup this file. And the request.timeout parameter unit is second.

Regards,

Pranay