Question on SAP CRM ITSM

[Former Member]

Hello Experts,

I have below questions on SAP CRM IT Service Management. I am thinkng of options currently for our business requirement.

Please let me know if you can guide me through this.

1) Is the IT Service Management part of Solution Manager only

2) Does the IT Service Management exists in SAP CRM 7.0 EHP2 version. If not do we need to take it as a separate license

3) If the IT Service Management not exists in SAP CRM 7.0 EHP2 version then is it possible to integrate with Solution Manager 7.1 version

4) Is it possible to integrate both Solution Manager and CRM so that we can utilize both the functionalities

5) If we need to use IT Service Management only in Solution Manager, is it possible we can use webservices and integrate the incident management process with third party systems

6) Is it possible to create configuration items in Solution Manager

7) Is it possible to integrate with SAP ECC system and replicate assets to Solution Manager

Thanks and Regards,

Raghu Danda

[Former Member · Accepted solution]

Hi Raghu

I can answer a few:

1 - No - SAP CRM as well

2 - Yes, Licencing will depend on your contracts with SAP

3 - I Believe so

4 - I Believe so

5 - Yes

6 - Not Sure

7 - Not Sure

Regards

Arden

[Former Member · Accepted solution]

Hi Arden,

Thanks for your response. It was really help ful.

I will check with our license, if we have IT service mangement covered in SAP CRM.

Thanks and Regards,

Raghu Danda