Ability to edit a closed dispute case

[Former Member]

We are being asked to have the ability to edit - specifically add notes - to a dispute case that is already closed.  Can someone tell me how you can do this?  I have tried the closed status and that doesn't allow for input - only display.  I have tried other system statuses and they don't actually close the dispute - and assign the dispute case to the document in A/R.  Is there a way to close the dispute - zero the disputed amount and clear the document - but allow entry of notes after that?

[Former Member]

This is not possible.

Once it is closed - it is closed - no further action can be performed.

The only thing you can do (which I dont recommend) is to re-set the cleared open items (this will change the status away from closed) add the notes - and then clear the open items again.

If this is for one or two disputes the over-head is not too great.