Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))" when looking up users in domain

[Former Member]

We migrated our BPC10 SP16 on Win2008R2/SQL 2008R2 to BPC10 SP16 on Win2012R2/SQL 2012R2 environment. BPC App server is installed in

domain A and our corporate users are in domain B. There is external trust setup between these two domains. We did the install using an admin id in domain B. After this install/migration, all the diagnostic tests in the server manager are successful. We have updated the system groups in server manager to use domain B as the domain after the migration.

Now when we go in administration client and try to add new users, upon selecting the domain B from dropdown, we get an error

"Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))". This works in our old server.

I have looked at SAP Notes 1840454, 2004556 and disabled UAC, also set registry key EnableLUA to 0 but this did not help

Just fyi, using the MMC add-in for Active directory users and groups, I am able to query the domain B, retrieve users etc. However don't

understand why BPC application is giving access is denied. In the trace files, we are seeing errors

#2.0 #2015 06 28 17:44:37:986#-5:00#ERROR#ApplicationService##EPM-BPC-MS##cf90a5ab-2c1f-4ed7-9c65-

2d23b5022a69###OSoft.Services.Webservice.ApplicationService.ApplicationService.Query()#domainB\\adminID########Plain##

==============[System Error Tracing]==============

[System Name] : ApplicationService

[Message Type] : ErrorMessage

[Job Name] :

OSoft.Services.Webservice.ApplicationService.ApplicationService.Query()

[DateTime] : 06/28/2015 12:44:37

[UserId] : domainB\\adminID

[Exception]

DetailMsg : {System.Exception: Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))

at

OSoft.Services.Webservice.UserService.UserService.GetAllObjectsFromDomainServer(String Parameter, String Context)}

==============[System Error Tracing End ]==============

#

==============[System Error Tracing]==============

[Log ID]       : 24

[System  Name] : OSoftAdminSecurity

[Job Name]     : frmManageUser::GetAllObjectsFromDomainServer

[DateTime]     : 2015-06-28 13:28:00

[Exception]

    DetailMsg  : {System.Exception: Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))

   at Microsoft.VisualBasic.CompilerServices.Symbols.Container.InvokeMethod(Method TargetProcedure, Object[] Arguments, Boolean[] CopyBack, BindingFlags Flags)

   at Microsoft.VisualBasic.CompilerServices.NewLateBinding.LateGet(Object Instance, Type Type, String MemberName, Object[] Arguments, String[] ArgumentNames, Type[] TypeArguments, Boolean[] CopyBack)

   at OSoft.Consumers.Admin.Security50.ManageDataSet.GetAllObjectsFromDomainServer(String pDomainName, String pLDAPFullPath, Int32 pDomainObjectType, String pObjectValue, String pDomainType, String pGroupName)

   at OSoft.Consumers.Admin.Security50.frmManageUser.GetAllObjectsFromDomainServer(String pDomainName, FILTER_TYPE pOptionType, String pOptionValue, String pDomainType, String pGroupName)}

===========[System Error Tracing  End ]===========

Any assistance in fixing this issue will be greatly appreciated.

Thanks

Sid

[Former Member]

Hello Sid,

Could you please check and apply the workaround described in the following SAP Note:

1840454 - BPC10: Error when scheduling a data manager package:
Access is denied. (Exception from HRE...

I hope this helps.

Thanks & best regards,

Nedra.

[Former Member]

Hi Nedra,

I have already implemented the workarounds mentioned in Notes 1840454, 2004556 including setting the registry key to 0, disabling UAC etc but it still does not work.

Regards,

Sid