Service order is not replicating from CRM to ECC

[Former Member]

Hi Experts,

As per my knowledge I have configured necessary settings for replicating service order from CRM to ECC. When I create service order in CRM BDOC is generating successfully, in BDOC there is not sender site and receiver site name. there is no queues generate in outbound in CRM but BDOC generated in green status and no transaction replicated to ECC successfully.

I know many of you worked on service and resolved many issues from your hands of experience. Can any one please help me by suggesting missing configuration in CRM.

Thanks in advance

Sreekar

[Former Member]

Hi Sreekar,

I guess there is an issue in SMOEAC setting. Please check the destonation address is maintain properly
in site,

and double click on Site name and check ERP system setting. Either it is not set or configured wrongly.

Please revert with your finding.Hope this will help you.

Thanks

prem

[Former Member]

Hi Prem,

Thanks for the info and sorry for late reply, I have cross verified in SMOEAC below are maintained points.

Subscriptions: All business transaction (MESG)

Site: OLTP

site description:      OLTP ERP system

Is there anything to add in ECC or CRM side at table level.

regards

Sree

[Former Member]

Hi Sree,

Please check R3AC4 the destination system address is correct or not. Please check in ERP the TBE31 Table entries agaist R3AC4 setting FMs.

Another pelase check CRMATAB in r3 it should not be empty if empty please implement note 1501685.

Thanks

Prem

[former_member196521]

Hello Sreekar,

Which item category have you taken to replicate the Service Order in SAP CRM as the Sales Order in ERP?

Kind Regards

Atul

[Former Member]

Hi Atual

In service order I have taken sales item  and same item category configured in ECC.

Regards

Sree