REFX : how to send reminder mail to tenant for payment before due date.

[Former Member]

Dear Experts,

My client want  to send reminder mails to tenants for rental payments before due date, aiming to reduce the work of dunning.

Is there any way we can send reminders before due date through REFX.

Thanks a lot.

Sachin K.

[Former Member]

Thanks a lot Siddharth... it solved the purpose of sending reminders before due date.

Thanks again...

[Former Member]

Hi,

Please close the thread by marking the answer(s) Correct and helpful.

Regards,

Sid

[Former Member]

Thank you Sidhharth & Bowen,

The information is worth reading.

Dunning can be used in case of outstanding payments.

But, want to add little more,

the requirement is like banks - who sent us reminder for payments through SMS or mail. example: if tenants rent payment date is 30th of month, how can i send payment reminders to him on 25th of same month ie. before due date.

It would be great help,if you could provide some documentation.

Thanks again for prompt reply.

Regards,

Sachin K

[Former Member]

Hi,

Please note that Dunning can be also used to send reminders prior to the Due date.
You need to enter the days in negative format while configuring the dunning procedure.

Eg. if you want to send the dunning notice for Level-1 5 days before the actual due date, then you need to enter " 5- " in the Arrears field for Dunning Level 1.

So, your requirement can be easily fulfilled from the standard system.

Regards,

Sid

[Former Member]

Hi Sachin,

SAP has already provided standard Dunning procedure, which you can use very efficiently. For no laborious activity, you can configure dunning procedure, assign it to the relevant BPs. Then you can schedule the Dunning program (RF150SMS) with the daily frequency along with the spool to PDF conversion program. You dont need to do anything manually, system automatically processes the dunning and prints the letter.

The other add-on enhancements can be to mail the letters to your ID.

So standard system along with minute customization (Spool to PDF conversion and mailing) can fulfill your task without manual intervention.

Regards,

Siddharth

[bowen_cao]

We can have notice and resubmission in RE-FX, you can check the notice tab and resubmission tab.