EPM Add-in update error - Only part of a ReadProcessMemory completed

[Donatas]

Hello,

I have faced an error during update of SAP EPM Add-in 10.0 SP20 into SP22. The error message is - Only part of a ReadProcessMemory or WriteProcessMemory request was completed.

I have downloaded an update from SMP, extracted it into SAP BPC 10.1 MS Installation folder, opened SAP BPC Server Management application and in Client Options have enabled the update. Also I have filled in an Admin credentials in the same Client Options window.

When an end user opens EPM Add-in he/she is forced to automatically update the software. During the first step an update is successfully downloaded but when we start the installation an error (Only part of a ReadProcessMemory or WriteProcessMemory request was completed) is displayed. After pressing OK the window closes and the software is not updated.

Then as a workaround we have executed an update MSP executable directly on the client computer and it finished successfully. The EPM Add-in was successfully updated.

The described problem is valid both for ordinary end users and admins.

Any thoughts on this problem?

Thank you in advance.

Best regards,

Donatas

[former_member182709]

Donatas,

Agree with Stefan. It should be related to user rights. Ensure that account being used to install the client has full admin rights to the server drivers.

Regards,

Charlie

[Donatas]

Hi, Charlie,

Indeed it's very strange, because we are using global LDAP admin which has all possible rights in all servers and computers.

Best regards,

Donatas

[Former Member]

After doing a google search it looks like it may be specific to your file access rights on the drives you have on you workstations or the environment/ network configuration.

See the post below:

Case of the User Service Service Failed The Logon | chentiangemalc

[Donatas]

Hi, Stefan,

Thank you very much for your input. Will check it out.

Best regards,

Donatas