on 07-13-2015 6:20 AM
were you able to calculate sla without changing priority?
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Hi Sara, Can you give us more insight on what is your requirement. Kindly elaborate more with details. Thanks and Regards, Anup
Hello,
This is a split discussion from . which is now in WebClient Framework space.
But I consider SLA should be more CRM service topic, thus move this new question here.
Please help.
Hongyan
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