ICI-Campaign Management

[anthonyx_uliano]

Dear Interaction Center Community,

My company, AMC Technology, has started integration with ICI Outbound / Campaign Management.  Is any customer using campaign management within their IC Webclient deployment?  We're hoping to gain some insight into actual usage and scenarios.  Are you for example, using it just for predictive or also preview?  Are you generating the list with an external dialer and then loading it into SAP using Predictive Dialer - List Transfer?  Any actual scenarios you've utilized would be very helpful to us.

Thanks in advance.

Regards,

Tony

Anthony X. Uliano

Founder/CTO

AMC Technology, LLC

[corrine_guan]

Hello Anthony,

Not sure if you have implemented ICI-Campaign Management. Wondering how your implement it in your real processes, how is a calllist generated using an external dialer, etc?

Following link is simple introduction of standard usage, :

Call List Execution - Interaction Center WebClient - SAP Library

Not sure if following document helpful:

SAP Best Practices for CRM

in 'Interaction Center Marketing' part, there is 'Business Process Documentation'.

From some threads(Even though there is no clear resolution provided), maybe we can get some ideas of how customers implement for their businesses, like:

http://scn.sap.com/thread/2017096

http://scn.sap.com/thread/3765935

...

Best Regards, Corrine