CRM 7.0 EHP2 - Dump SYSTEM_DATA_ALREADY_FREE

[Privete_member__995219]

After the upgrade of the CRM component to the release 7.0 ehp2, we're experiencing an issue in the Interaction center scenario with the service order management feature. In a random way, many times, when we try to create the service order from the corresponding provided view, clicking on the "save" button placed in the interaction center components toolbar , the system end with a short dump that gives evidence of the following information: • Category: ABAP Programming Error; • Runtime Errors: SYSTEM_DATA_ALREADY_FREE; • ABAP Program: CL_CRM_BOL_CORE===============CP; • Application Component: CA-WUI-GOL-BOL; • Short Text: It is not allowed to access data that have already been released; • Error Analysis: Data in the area "ITAB" that has already been released by the system was to be accessed. Possible causes: - Access using field symbols or parameters to table rows that do not exist any more due to the deletion of the row or the table. - Access to local data of a subroutine after the subroutine has been exited (for example, using global fieldsymbols). I wanted to ask you to come Solved the Problem. thanks a lot Daniele

[former_member239632]

Hello Daniele,

did you manage to find a solution? I'n on EHP3 and havin the same issue.

BR

Mauro

[corrine_guan]

Hi,

It is hard to locate the place where causes the issue because the data is initialized somewhere and then later on results in a dump especially when the issue happens occasionally.

But we can check first if the issue also happens even when user parameter WCF_IGNORE_ENHANCEMT is set A ?  If the issue doesn't happen any more when this user parameter is set to A, it means the problem is most probably caused by customer codes in some enhancement to some component/view. In this case, we can focus on checking customer codes.

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If the issue still happens even when the user parameter is set to A, please make a st12 trace for 'save' operation. Check if there is also some customer codes , for example, implementation for BADI ORDER_SAVE. Yes there is, if possible, please comment these customer codes and check further.

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You can upload the dump file here. Let's see if anyone can find out something.

Additionally, what is your CRM version for component WEBCUIF and BBPCRM ?