IC Inbox Extensions 2 Configuration

[Former Member]

Dear Colleagues,

We are trying to implement BF crm_ic_inbox_2 to enable some new funcionalities and improve performance on SAP CRM Agent inbox.

So far after activating the BF the following error appeared after logon on the WEB ui with an agent inbox role:

500 SAP Internal Server Error

ERROR: Entry parameter of method CL_CRM_BOL_DQUERY_SERVICE->ADD_SELECTION_PARAM contains value ORG_UNIT, which is not allowed (termination: RABAX_STATE)

Have any of you got this error when implementing this BF?  I've also checked documentation regarding this on the following link, but there is none on how to configure/customize to enable this BF after activation:

http://help.sap.com/saphelp_crm700_ehp03/helpdata/en/ec/07e3511e382d5ee10000000a423f68/frameset.htm?...

Many Thanks in Advance for your input and Best Regards,

[Former Member]

Hi,

Looks like the field ORG_UNIT is not a part of query parameters. Could you please check ?

If the parameter is there then after activation of business function did you refresh the shared memory of Genil?

If not refreshed then go to SHMM and delete all the shared memories.

It will be created again with latest information.

Regards,

Naresh

[Former Member]

Hi Patel,

Thanks for your feedback.

On METHOD get_query_result from Class CL_CRM_AUI_QUERY_SERVICE when we activate the BF crm_ic_inbox_2 get_query_result_advanced( ) is used:

  IF cl_crm_ic_inbox_2_check=>if_crm_sfw_cc_switch_check~is_switch_active( ) EQ abap_true.

    rv_result = get_query_result_advanced( ).
  ELSE.

    rv_result = get_query_result_standard( ).
  ENDIF.
ENDMETHOD.

As you said ORG_UNIT is not a part of query parameters for QUERY   BTAdvQueryAUI.

On GENIL_BOL_BROWSER i don't see it on the selection list to add to this query.

Do you know if it's possible to add it on the QUERY or on how to remove it from the search parameters ( by the BSP workbench?)

Thanks and Best Regards,