using CR 11.5.3700.0 on windows 2008 std version and facing an issue "Failed to render the page".

[former_member1231355]

I am using CR 11.5.3700.0 on windows 2008 std version and facing an issue  "Failed to render the page".

This isssue is coming only on those report which contains any image/ logo on it. All other reports are working fine.

If i use version 10.5.3700.0 everything works fine on that server. 

what could be the issue ?

i have given permission on temp folder to network service user

Kindly help to resolve this.

[Former Member · Accepted solution]

Hi,

What's the type of pictures? PNG, JPG etc...?

Can you reproduce the issue with brand new report as well?

Regards,
István

[former_member1231355 · Accepted solution]

i have added an OLE object and added company logo into this. Logo could be .jpeg/ .png/ .bmp. Is image type an issue ?

[Former Member · Accepted solution]

Hi,

Your CR version is very old but I've found an user guide about this version.

https://www.google.hu/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&ved=0CCAQFjAAahUKEwiT6NTYqf3GAhWpqHIK...

Can you please check this guide and jump to following section?

How OLE objects are represented in a report.

Latest version of SAP CR:

https://websmp230.sap-ag.de/sap%28bD1lbiZjPTAwMQ==%29/bc/bsp/spn/patch_download/main_public.htm

Let me know if it helps.

Regards,
István

[DellSC · Accepted solution]

Not only is the versions of CR old, neither of them is "officially" supported on Window 2008.

Is this issue coming up in Crystal itself or in an application that you've written?  If it's in an application, is it Java or .NET?  If it's .NET, do you know which version of Visual Studio was used to create it?

-Dell

[former_member183750]

To add to Dell's choices of SDKs. You might also be using the RDC (craxdrt.dll) in an ASP app(?).

And if VS .NET, then what CR references are you using and what version of VS .NET?

- Ludek

Senior Support Engineer AGS Product Support, Global Support Center Canada

Follow me on Twitter

[former_member1231355]

The same thing is working well on windows 2008R2 server, without any issue .
we have used VS 2008 to develop these .rpt and using 11.5 runtime at production server.  Following references are used

      <add assembly="CrystalDecisions.CrystalReports.Engine, Version=11.5.3700.0, Culture=neutral, PublicKeyToken=692fbea5521e1304" />
        <add assembly="CrystalDecisions.ReportSource, Version=11.5.3700.0, Culture=neutral, PublicKeyToken=692fbea5521e1304" />
        <add assembly="CrystalDecisions.Shared, Version=11.5.3700.0, Culture=neutral, PublicKeyToken=692fbea5521e1304" />
        <add assembly="CrystalDecisions.Web, Version=11.5.3700.0, Culture=neutral, PublicKeyToken=692fbea5521e1304" />
        <add assembly="CrystalDecisions.ReportAppServer.ClientDoc, Version=11.5.3300.0, Culture=neutral, PublicKeyToken=692fbea5521e1304" />

        <add assembly="CrystalDecisions.Enterprise.Framework, Version=11.5.3300.0, Culture=neutral, PublicKeyToken=692fbea5521e1304" />
        <add assembly="CrystalDecisions.Enterprise.InfoStore, Version=11.5.3300.0, Culture=neutral, PublicKeyToken=692fbea5521e1304" />

[former_member183750]

Well, do consider what you have been told already; CR XI R2 is not supported on WIN 2008

If it works, great. If it does not....

Your best option is to upgrade to CR 2008 or SAP Crystal Reports, Developer Version for Visual Studio .NET. You will then be in a supported environment and thus you can expect this to work.

- Ludek