on 07-28-2015 10:55 AM
Hello Portal Experts
I'm facing a issue where in a user is trying to update his personal details in ESS.
However upon clicking the link in detailed navigation area he is getting either a blank screen or a time out error.
I checked in NWA but only exception I could trace was a null pointer exception for the activity.
The data exists in back end and also the roles and authorizations are properly assigned.
The EP version in 7.3
PFA exception details.
Dear Rahul,
Hope you are doing good.
The error is:
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OAL: Error while accessing list of variants of deployable object=sap.com/ess~gb~bank, application=com.sap.xss.hr.per.gb.bank.Per_Bank_GB. Causing exception is nested.
[EXCEPTION]
com.sap.tc.webdynpro.portal.pers.ObjectAccessException: An error occured while reading the variant list
Caused by: java.lang.NullPointerException: while trying to invoke the method com.sap.tc.webdynpro.services.task.ITask.getScope() of an object loaded from local variable 'task'
at com.sap.tc.webdynpro.clientserver.portal.impl.PortalUtils.getPortalEnvironment(PortalUtils.java:215)
*****************************************
As you would be aware, a java.lang.NullPointerException exception is a runtime Exception thrown by the JVM when your application code, other referenced API(s) or middleware (Weblogic, WAS, JBoss...) is attempting to invoke an instance method of a null object or modify a particular field of a null object.
is it possible to redeploy the BP and SCAs related to ESS again on the server (please use the force option as mentioned in SAP KBA 1715441 ).
Hope this helps.
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Kind Regards,
Hemanth
SAP Active Global Support
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Hello Experts
I'm still facing the issue.
We checked from backend, the user has all the required access.
Any help will be appreciated on this.
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Hey Rahul,
I had faced the same issue for my id where in my colleagues id the page was displayed fine.When digged into the issue we found out that the permissions may be a reason that it was behaving differently for a single user id .I suggest you tweak around the permissions and refresh and probably the page then should be displayed.Check permissions for System Objects as well.Are you by any chance using a federated portal network?
Hi Nimisha
I tried the step, how ever now it is giving me below error.
com.sap.pcuigp.xssfpm.java.FPMRuntimeException: You do not have the authorization to start service sap.com/ess~gb~pdata/Per_Personal_GB_13.
Should this be looked from portal or security perspective.
I tried searching SDN and got few blogs which suggested that the issue may persist due to some some role in back end.
From Portal is there any way to debug this.
Hey Rahul,
I too searched on this exception and apparently this happens when the user at the front end is not mapped to the user at the back end.
Found an scn link as well which elaborates the issue faced and solution provided.
From what i could derive this is something we need to check at the backend first and then co relate with the portal side as well as it is pertaining to user mapping.Please check out the link below.
Hi Rahul,
It will be better if you take a help from HR functional member.
You have to run the transaction PA30 and perform the activity by creating a new employee.
The error "com.sap.pcuigp.xssfpm.java.FPMRuntimeException: You do not have the authorization to start service sap.com/ess~gb~pdata/Per_Personal_GB_13" is related to the PERNR setup only.
With Regards
Ashutosh Chaturvedi
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