on 07-28-2015 8:37 PM
hi ,
this is the exception: in quality but working fine prod.
when user send mail and that suppose to visible in web ui as part of ERMS rules.
which is not at all; appear.
Exception in method EXECUTE : An exception of type 'CX_SY_MOVE_CAST_ERROR' occurred, that was not caught anywhere in the call hierarchy. It was not handled locally or declared using a RAISING clause. at: CL_CRM_ERMS_XMLTREE3==========CP : CL_CRM_ERMS_XMLT
Exception in method execute(CL_CRM_ERMS_SERVICE_MANAGER) : Service RE_RULE_EXEC failed. General Exception at: CL_CRM_ERMS_RULE_EXEC=========CP : CL_CRM_ERMS_RULE_EXEC=========CM001 : 136
it is urgent ....
thanks,
suresh.
Hi Surech,
Would you please help to check all the settings with following KBA?
1846041 - How to analyze why an ERMS inbound E-Mail is not found in the agent
inbox
Best Regards,
Bruce
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