Multi Session - IE11 problems.

[Former Member]

Hello,

I have activated multisessioning in the Communication Management Profile. However, when agent work with multiple sessions, IE11 becomes slow and stops responding. We only use manual sessions.

Multisessioning works fine with IE10.

Any ideas?

Regards,
Bendik

[Sigrid · Accepted solution]

Hi,

Have you implemented all SAP Notes required to run CRM IC in IE11 (see KBA 2097237 Usage of IE11 for CRM Interaction Center)

Best Regards,
Sigrid

[Former Member · Accepted solution]

Hello and thanks for replying,

Yes, we have implemented all SAP Notes required to run IC in IE11.

Regards,

Bendik

[corrine_guan]

Hello Bendik,

Since the IE10 works fine and the issue only happens in IE11, and you have implemented all SAP notes, then most probably the backend logics are ok. But maybe you can make st12 traces and httpwatch traces to see if there are any differences on time consuming, which part takes time most.

Please check IE11 version, is it the latest?

Best regards, Corrine

[former_member229018]

Hi Bendik

Maintain the user parameter "CRM_THTMLB_IE_COMP" --> "IE10" and it will help you.

Regards,

Vignesh