Service request search : criteria "Belonging to" missing

[anais_jaussaud]

Hi all,

I have activated business function CRM_SRV_1 in order to have criteria "Belonging to" available in service request search as refered in the following link http://help.sap.com/saphelp_crm700_ehp02/helpdata/EN/b2/e3ab411b194d86a7b722e37677a44e/content.htm

However, even after the business function is activated, I cannot find "Belonging to" in search view.

Is there any other customizing to make in order to have this criteria available?

Thanks a lot for your help,

Regards,

Anaïs

[Former Member]

Hi Anais

I've not used this feature before, but I believe of you go into Configuration Mode for the relevant page where you want to use this.

When the component is highlighted you should be able to specify which fields are available for searching.

Hope this does the trick.

Regards

Arden

[anais_jaussaud]

Hi Arden,

Unfortulately, I have checked the customizing but "Belonging to" criteria does not appear

[Former Member]

The version of CRM and the service packs align to what is detailed in the Note for this?

[anais_jaussaud]

The help page says :

Available for SAP enhancement package 2 (SP01) for SAP CRM 7.0.

Software component

BBPCRM 702 SP02

I am currently running with the following  EHP3 FOR SAP CRM 7.0

I think the business function will be relevant for the system?

Thanks for your help,

Regards,

Anaïs

[Former Member]

Hi Anais

The Note does not indicate that it's support for EHP 3, and you would assume it would be.

I'd recommend logging this with SAP, an update maybe required.

Regards

Arden

[anais_jaussaud]

Thanks Arden,

Call has been logged, I will post their answer here once resolved

Anaïs