SAP CRM 7 - Activity Clipboard is blank

[former_member273401]

Hi,

We have a problem with the activity clipboard not displaying any confirmed objects. It was working fine until last week when we moved from support pack 8 to support pack 14, and after that it stop showing any objects.

We are using the standard activity clipboard DEFAULT_IC in our business roles.

Any help will be appreciated.

Thanks,

Sandra C Farmer

[Sigrid · Accepted solution]

Hi,

SAP Note 1569693 Confirmed IObject doesn't appear in Activity Clipboard is part of SP 10. It might be related. Can you have a look?

Best Regards,

Sigrid

[former_member273401 · Accepted solution]

Hi Sigrid,

Thanks for your answer! I have reviewed the note, but it does not apply to our system. This is for component BBPCRM realese 700 SP10, and we are on release 702 SP14.

Thank you,

Sandra

[Sigrid · Accepted solution]

Hi,

I know - but this SAP Note changed the behavior and it is included in the support packages you have installed. Therefore, I would  the manual steps and find out if it is related to your problem. Additionally, you can set a breakpoint in the changed class CL_CRM_UIU_PRODUCT_MAPPER, method   IF_CRM_UI_OBJ_MAPPER~DETERMINE_UI_OBJECT_OF_BOR to find out what happens.

Best Regards,

Sigrid

[former_member273401]

Hi,

Just an update on our issue. We had implemented a BADI to stop the auto creation of interaction records when we end the interaction with a customer. That BADI was causing the problem with the activity clipboard not showing any objects. We have removed that implementation and it helped us with the activity clipboard. However, now we are facing 2 issues:

- Auto Interaction Records are being created, which we don't need

- If we just confirm a BP and then click on End the interaction, we get an error "When trying to read the status of an object (<Unknown Object>), a system error occurred: For object number NNNNNNNNNNN there is no status object"

Our goal is to have the objects in the activity clipboard, but to not have automatic Interaction Records created.

Does anyone have any ideas on how to accomplish this? And what the error we are getting may be?

Thank you!

Sandra

[Sigrid]

Hello Sandra,

The activity clipboard is directly linked with the interaction record - so without interaction record, you do not have an activity clipboard.

With regard to the error - most probably there is some coding in an ORDER_SAVE BaDI implementation which is causing this issue.

Best Regards,
Sigrid