Crystal Reports 2013 installed on windows server 2012 and crashing when trying to link tables

[Former Member]

Whenever I select database expert and click links tab, the program crashes.

Problem signature:

  Problem Event Name: APPCRASH

  Application Name: crw32.exe

  Application Version: 14.1.6.1702

  Application Timestamp: 556ceec7

  Fault Module Name: MFC80U.DLL

  Fault Module Version: 8.0.50727.6195

  Fault Module Timestamp: 4dcdece0

  Exception Code: c0000005

  Exception Offset: 0005ac0d

  OS Version: 6.2.9200.2.0.0.272.7

  Locale ID: 1033

  Additional Information 1: 5861

  Additional Information 2: 5861822e1919d7c014bbb064c64908b2

  Additional Information 3: 5c1f

  Additional Information 4: 5c1f554df00553b422a8baa03b19335a

Support pack 6 installed and still happenening.  Please help.

[Former Member]

Is it possible it has something to do with visual studio?  I found this hotfix link when searching the dll that is being listed as the fault.

support.microsoft.com/en-us/kb/958036

there is a dll being installed by crystal reports it seems and this has something to do with tabs and activeX.

mfcm80u.dll has something to do with customization tools and may be overwritting the pre-existing dll

Am I barking up the wrong tree?

I really need this fixed or else I need a refund because this program is useless if I cannot create any new reports.

Thanks

https://support.microsoft.com/en-us/kb/958036https://support.microsoft.com/en-us/kb/958036

[vitaly_izmaylov]

John,

I am not sure about visual studio.

What I know is for access issue it was crashing only on a second table. If you have an old report with two or more tables you can test if it still works.

One user actually used a workaround solution to add a second table in CR XIR2 and then continuing design in CR 2011. It worked well till he got the registry key solution.

Try a report with already linked tables, would it crash CR?

[Former Member]

It crashes on old reports that have already been linked.  It crashes the moment I click on the links tab.  It faults 2 dll files, ntdll.dll and mfc80u.dll.

I have uninstalled and reinstalled the full build SP6 and still no luck

[former_member183750]

Hi John

I'm pretty sure that visual studio is the wrong tree

Go to the File menu and select "Options". Hit on the Database tab. See if it helps to go with just Tables. Or see if you can limit that amount of information the report needs to bring in will help. (E.g.; Table name Like, etc.). Sometimes the amount of data about the DB the report engine needs to inhale is too big and then things happen...

- Ludek

[former_member183750]

Hi John

Please ensure that the %TEMP% folder has read / write permissions.

- Ludek

Senior Support Engineer AGS Product Support, Global Support Center Canada

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[Former Member]

%Temp% is read/write

[vitaly_izmaylov]

What is the Datasource of the report?

There is a known problem with DB2 iSeries ODBC driver:

1621593 - Crystal Reports 2011 crashes when trying to link tables in DB2 iSeries

[Former Member]

ODBC SQL Server Native Client 10.0

[vitaly_izmaylov]

It could be similar issue. You can activate CRLogger following:

1603398 - How to perform a trace in Crystal Reports using crlogger?

Review the log file and if the last record of the log (the crash time) refers to some access error then the registry key "AccessMode" is your solution.

You may also try to disable the Automatic Smart linking (File > Options > Database  tab )

and

try with a different driver. If it works you can design report with one driver and then use it with a different.

Vitaly  

[Former Member]

Tried AccessMode Registry fix, no change

Tried disabling Automatic Smart Linking, no change

Any ODBC driver causes the program to crash when connecting to SQL database when I click on the link tab

So frustrating - any other ideas?

This machine used to have CR XI installed on it but since has been uninstalled.