MaxDB for Content Server - From 28% data area usage to 0%

[msahukar]

Hello,

We had an issue with our MaxDB Content Server database yesterday. At around 4 PM our users reported that they weren't able to display any documents.

After some troubleshooting we discovered that the database was available but completely empty. Before this issue we had about 86 GB of documents stored in the database.

We looked at the logs and we have not been able to find out how or why the database was suddenly empty. Fortunately, we had a good backup and loss was minimized but we would still like to understand how something like this happened.

Has someone encountered a situation like this? Any idea on how to further troubleshoot?

Thank you!

Maria Sahukar

[JamesZ]

Hi Maria,

Have you contacted SAP regarding this issue? via SAP support incident/ticket?

Please log on database server and execute below command:

dbmcli -d <dbsid> -u control,<password> diag_pack

Afterwards you will find a file named diagpack.tgz from maxdb run directory, please send it to this discussion.

Best regards,

James