Attempt to read or write protected memory

[Former Member]

Hi all,

We are facing the problem that a user is getting the following screen:

We have tried the SAP Note:

http://service.sap.com/sap/support/notes/2002838

This note suggests un-checking "Enable multi-threaded calculation", but it is not the solution.

We are using BPC 10.1 NW, any ideas how to fix this?

Thanks!

[former_member186338 · Accepted solution]

Hi Jaco,

Is it reproducible? On a number of computers?

What is your EPM SP? NET?

Computer OS?, MS Office version?

Vadim

[Former Member · Accepted solution]

Hi Vadim,

The same user get's it every time.

I tried looking at the input sheet, but it's not that, I was able to save successfully.

So far it it just the one user facing this problem, which does not make sense.

EPM SP21, BPC NetWeaver.

MS Office 2010, but I don't know the OS, I'll ask her and reply as soon as I have the details.

I was just hoping this is a known issue, but the SAP note solution does not work, we tried it.

Thanks,

Jaco.

[former_member186338 · Accepted solution]

The question was not about specific user but about specific computer! Please, answer...

Vadim

[Former Member · Accepted solution]

Hi Vadim,

Sorry for the late response,

This only happens on the users' pc. (only that pc).

PC details: Windows 7 - 64 bit.

Office: 2010 - 32 bit.

EPM SP21 - Netweaver.

Error is not reproducible...

Thanks,

[former_member186338 · Accepted solution]

PC memory issue! 99% probability

[Former Member · Accepted solution]

So it seems, i also got the user to send me a print  screen of the system details.

Only 4.0GB RAM... BPC recommendation is 8GB right?

[former_member186338 · Accepted solution]

4.0GB is fine... the issue is not the size but chips quality... replace memory for test!

Vadim

[Former Member · Accepted solution]

She is due for an upgrade, to a new laptop, but that is still in the next 3 months.

But basically, for me to solve this, I can just say it is hardware related?

[former_member186338 · Accepted solution]

"I can just say it is hardware related?" - Yes!

But it's 5 minutes to replace memory if they have spare memory...

Vadim

[Former Member · Accepted solution]

Hi Vadim,

Unfortunately it is not as simple as that, approval needs to be done and a lot of paper work must be completed for this to happen.

So for now I think the user must use a different computer.

Thanks again for your help, appreciate it!

[Former Member]

Hi

Have other users (or e.g. you through any remote application) tried to work on this machine , if yes, have they also received that error?

Regards

[Former Member]

No, we have not....

[Former Member]

I would suggest to try it ASAP, if the error is not user-depended and happens on this machine only, kindly ask her local IT guys to test computer's memory for physical problems.

[Former Member]

So far it seems that it is a computer issue....

We are investigating it, will inform if something comes up.

[Former Member]

ask this user to try on another pc with her log on details, I think her PC's memory is faulty.