CRM Rules Modeler keywords and priority

[Former Member]

Hi

In my rules modeller I have if email subject or email content = complaint then set the priority high.

This works but other emails which don't have this keyword are also being set high - not all of them but some.

Any ideas about how to find out what is happening here?

Thanks

PM

[Sigrid]

Hi PM,

I would debug CRM_ERMS_LOGGING  for a specific E-Mail not containing the word "complaint" to find out what happens.

Best Regards,

Sigrid