HCP Trial Portal - Problem managing Portal sites

[Former Member]

Hi All,

For the past week, my trial HCP instance has been having a few issues with the Portal service.  I am no longer able to edit my portal sites in the browser-based tool - nothing works!

Please see this video to see the problem in action but in summary, once I am in edit mode of a Portal site, none of the tools or navigation on the right of the browser responds to user interaction.

Anyone know what I can do to check and try and fix it?

Cheers,

G.

[Former Member]

Just noticed this error in the Chrome console:-

"Failed to clear temp storage: It was determined that certain files are unsafe for access within a Web application, or that too many calls are being made on file resources. SecurityError"

Could that be related?

[boaz_wimmer]

Hi Ryan,

If it's still relevant, here is the solution to the reported issue:

Assuming you are using a touch screen, you can disable the touch events in chrome:

1. Open Chrome

2. Type chrome://flags/#touch-events in the address bar

3. Select disabled

Best Regards,
Boaz

[Former Member]

Hi Run,

I've just repeated it against my Prod instance in the Europe Data Centre.

I used my S0014440739 user at 15:26GMT on 03.09.2015.

Thanks again,

Gareth.

[former_member192414]

hi Gareth,

what is your tenant ID and to which application is it subscribed to?

thanks & regards,

Run

[Former Member]

I've just DM'd you the account info.

It is subscribed to all of the usual services:-

It works perfectly on the same laptop via Firefox, and it works if I use Chrome on a different laptop but uninstalling and clearing down my Chrome install and profiles doesn't fix it.

Cheers,

G.

[Former Member]

Further to my original problem with my trial instances, I've now performed some testing on our productive HCP account and experience the exact same problem.

What the hell is wrong with my local Chrome install?!

[Former Member]

To add, it is now specific to the Chrome install on just one of my laptops...  The same one that I uninstalled everything from but still I have the issue.

It definitely looks like it is a problem with the Chrome install but I can't for the life of me figure out what could be causing it.

[former_member192414]

Hello Gareth,

I believe that the uninstallation did not remove profile related data, settings, and more

I guess your best option is to try to make a real chrome cleanup and then reinstall it

Or you  can try reviewing current settings of your chrome as this is not a real scratch installation

I will continue the investigation from my side too

Thanks & regards,

Run

Hana Cloud Portal DevOps

[Former Member]

Hi Run,

I've performed numerous uninstalls of Chrome now, even going so far as to clear down all related entries in the Windows Registry and deleting all possible folders and files from the hard drive.  Basically, I think I've done everything I possibly can to clear Chrome from my machine.  As part of this, I have completely removed all profile data from my PC too.

I still have the same problem on my trial and production HCP accounts!

Is there anything you can recommend I capture from Chrome that might help to identify what the problem is as this is beginning to cause me a significant problem with some solutions I am trying to build.

Cheers,

Gareth.

[former_member192414]

hi Gareth,

hold on we are not giving up

can you please reproduce the issue and send me the exact time and the user you used?

Thanks & regards,

Run

[Former Member]

Hi Run,

Thanks - I'm beginning to think I'll have to re-install Win7 from scratch again!!

I'll reproduce it in the next 30mins, then post details of time & user here...

Cheers,

G.

[Former Member]

Further testing shows that it works perfectly in Firefox, so appears to be a local Chrome related issue.  However I have the issue on 3 different laptops, so it's not too local...

[former_member192414]

Hello Ryan,

Thanks for contacting us.

I've tried to reproduce this on several laptops with no success.

is there any chance that you've tried to reopen chrome, or restart your laptop?

If so did it still reproduce?

If the problem persists on your side, can you please share some info on your environment?

Anything like chrome extensions, OS version, other Cloud Portal sessions open in parallel, ...

also, if possible please add the F12 recording it will be great

Please share every possible information.

one last request, please share a specific time when you reproduce to that I could filter the logs.

Thanks & regards,

Run

Hana Cloud Portal DevOps

[Former Member]

Hi Run,

Thanks for the response.  I'm now thinking it is definitely something related to my personal Chrome installation and possily some add-in or extension.  Obviously, they all sync across my devices (good old cloud!) so the problem manifests itself on whichever machine I use.

I've had the problem for over a week now after various reboots and restarts of Chrome.  I've also cleared down all of my history, cookies, etc. in Chrome and it hasn't helped.

I'll work through your suggestions/requests and get back to you - thanks again.

Cheers,

Gareth.

[Former Member]

Hi Run,

I've done some basic testing and the problem appears to be tied to my current laptop and Chrome installation.  I've performed the following tests:

• Accessed my instance on a colleague's laptop via Chrome - here it worked with no problems at all
• Performed all sorts of resetting of my local Chrome install, ranging from clearing the cache, through removing all of my SAP Marketplace certificates, logging out of my Google account and ultimately uninstalling Chrome and re-installing a fresh version - in all cases, I have the same problem!

Here is a video of the problem in action again, with Chrome console showing:-

Here is the Chrome console from this session:

[cp-adapter] beforeConfigUrl( Array[1] )

Array[2]

Uncaught ReferenceError: postmessage is not defined

Unknown RPC service: openajax.pubsub

Uncaught ReferenceError: postmessage is not defined

Unknown RPC service: openajax.pubsub

Uncaught ReferenceError: postmessage is not defined

Unknown RPC service: openajax.pubsub

Uncaught ReferenceError: postmessage is not defined

Unknown RPC service: openajax.pubsub

Uncaught ReferenceError: postmessage is not defined

Unknown RPC service: openajax.pubsub

Uncaught ReferenceError: postmessage is not defined

Unknown RPC service: openajax.pubsub

Uncaught ReferenceError: postmessage is not defined

Unknown RPC service: openajax.pubsub

Uncaught ReferenceError: postmessage is not defined

Unknown RPC service: openajax.pubsub

Uncaught ReferenceError: postmessage is not defined

Unknown RPC service: openajax.pubsub

Uncaught ReferenceError: postmessage is not defined

Unknown RPC service: openajax.pubsub

Unknown RPC service: widget.is.loaded

2015-08-20 13:52:03 SAP Logger started. - 

2015-08-20 13:52:03 URL prefixes set to: - 

2015-08-20 13:52:03   (default) : /ui5-internal/resources/ - 

2015-08-20 13:52:03 defined class 'sap.ui.model.Type' as subclass of sap.ui.base.Object - 

2015-08-20 13:52:03 defined class 'sap.ui.model.odata.ODataMetadata' as subclass of sap.ui.base.Object - 

2015-08-20 13:52:03 defined class 'sap.ui.core.FocusHandler' as subclass of sap.ui.base.Object - 

2015-08-20 13:52:03 defined class 'sap.ui.core.RenderManager' as subclass of sap.ui.base.Object - 

2015-08-20 13:52:03 defined class 'sap.ui.core.ResizeHandler' as subclass of sap.ui.base.Object - 

2015-08-20 13:52:03 defined class 'sap.ui.core.delegate.ItemNavigation' as subclass of sap.ui.base.EventProvider - 

2015-08-20 13:52:03 defined class 'sap.ui.core.mvc.Controller' as subclass of sap.ui.base.EventProvider - 

2015-08-20 13:52:03 defined class 'sap.ui.debug.ControlTree' as subclass of sap.ui.base.EventProvider - 

2015-08-20 13:52:03 defined class 'sap.ui.model.Binding' as subclass of sap.ui.base.Object - 

2015-08-20 13:52:03 defined class 'sap.ui.model.Context' as subclass of sap.ui.base.Object - 

2015-08-20 13:52:03 defined class 'sap.ui.model.ListBinding' as subclass of sap.ui.model.Binding - 

2015-08-20 13:52:03 defined class 'sap.ui.model.Model' as subclass of sap.ui.base.Object - 

2015-08-20 13:52:03 defined class 'sap.ui.model.PropertyBinding' as subclass of sap.ui.model.Binding - 

2015-08-20 13:52:03 defined class 'sap.ui.model.SelectionModel' as subclass of sap.ui.base.EventProvider - 

2015-08-20 13:52:03 defined class 'sap.ui.model.SimpleType' as subclass of sap.ui.model.Type - 

2015-08-20 13:52:03 defined class 'sap.ui.model.TreeBinding' as subclass of sap.ui.model.Binding - 

2015-08-20 13:52:03 defined class 'sap.ui.model.control.ControlPropertyBinding' as subclass of sap.ui.model.PropertyBinding - 

2015-08-20 13:52:03 defined class 'sap.ui.model.json.JSONListBinding' as subclass of sap.ui.model.ListBinding - 

2015-08-20 13:52:03 defined class 'sap.ui.model.json.JSONPropertyBinding' as subclass of sap.ui.model.PropertyBinding - 

2015-08-20 13:52:03 defined class 'sap.ui.model.json.JSONTreeBinding' as subclass of sap.ui.model.TreeBinding - 

2015-08-20 13:52:03 defined class 'sap.ui.model.odata.ODataListBinding' as subclass of sap.ui.model.ListBinding - 

2015-08-20 13:52:03 defined class 'sap.ui.model.odata.ODataPropertyBinding' as subclass of sap.ui.model.PropertyBinding - 

2015-08-20 13:52:03 defined class 'sap.ui.model.resource.ResourcePropertyBinding' as subclass of sap.ui.model.PropertyBinding - 

2015-08-20 13:52:03 defined class 'sap.ui.model.type.Boolean' as subclass of sap.ui.model.SimpleType - 

2015-08-20 13:52:03 defined class 'sap.ui.model.type.Date' as subclass of sap.ui.model.SimpleType - 

2015-08-20 13:52:03 defined class 'sap.ui.model.type.DateTime' as subclass of sap.ui.model.type.Date - 

2015-08-20 13:52:03 defined class 'sap.ui.model.type.Float' as subclass of sap.ui.model.SimpleType - 

2015-08-20 13:52:03 defined class 'sap.ui.model.type.Integer' as subclass of sap.ui.model.SimpleType - 

2015-08-20 13:52:03 defined class 'sap.ui.model.type.String' as subclass of sap.ui.model.SimpleType - 

2015-08-20 13:52:03 defined class 'sap.ui.model.type.Time' as subclass of sap.ui.model.type.Date - 

2015-08-20 13:52:03 defined class 'sap.ui.model.xml.XMLListBinding' as subclass of sap.ui.model.ListBinding - 

2015-08-20 13:52:03 defined class 'sap.ui.model.xml.XMLPropertyBinding' as subclass of sap.ui.model.PropertyBinding - 

2015-08-20 13:52:03 defined class 'sap.ui.model.xml.XMLTreeBinding' as subclass of sap.ui.model.TreeBinding - 

2015-08-20 13:52:03 defined class 'sap.ui.model.control.ControlModel' as subclass of sap.ui.model.Model - 

2015-08-20 13:52:03 defined class 'sap.ui.model.json.JSONModel' as subclass of sap.ui.model.Model - 

Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user's experience. For more help, check http://xhr.spec.whatwg.org/.

2015-08-20 13:52:03 defined class 'sap.ui.model.odata.ODataModel' as subclass of sap.ui.model.Model - 

2015-08-20 13:52:03 defined class 'sap.ui.model.resource.ResourceModel' as subclass of sap.ui.model.Model - 

2015-08-20 13:52:03 defined class 'sap.ui.model.xml.XMLModel' as subclass of sap.ui.model.Model - 

2015-08-20 13:52:03 defined class 'sap.ui.core.UIArea' as subclass of sap.ui.base.EventProvider - 

2015-08-20 13:52:03 defined class 'sap.ui.core.Core' as subclass of sap.ui.base.EventProvider - 

2015-08-20 13:52:03 Creating Core -  sap.ui.core.Core

2015-08-20 13:52:03   theme = sap_goldreflection - 

2015-08-20 13:52:03   language = en - 

2015-08-20 13:52:03 Declared modules: sap.ui.core.library - sap.ui.core.Core

2015-08-20 13:52:03 Declared theme sap_goldreflection -  sap.ui.core.Core

2015-08-20 13:52:03 Browser-Id: cr44 -  sap.ui.core.Core

2015-08-20 13:52:03 no IE8 HTML5 support required - 

2015-08-20 13:52:03 Sync point 'UI5 Document Ready' created - 

2015-08-20 13:52:03 Sync point 'UI5 Core Preloads and Bootstrap Script' created - 

2015-08-20 13:52:03 Analyzing Library sap.ui.core -  sap.ui.core.Core.initLibrary()

2015-08-20 13:52:03 Including /ui5-internal/resources/sap/ui/core/themes/sap_goldreflection/library.css -  sap.ui.core.Core.includeLibraryTheme() - 

2015-08-20 13:52:03 defined class 'sap.ui.core.Popup' as subclass of sap.ui.base.EventProvider - 

2015-08-20 13:52:03 Sync point 'UI5 Core Preloads and Bootstrap Script' finished (tasks:1, open:0, failures:0) - 

2015-08-20 13:52:03 Sync point 'UI5 Document Ready' finished (tasks:2, open:0, failures:0) - 

2015-08-20 13:52:03 Initializing -  sap.ui.core.Core.init()

2015-08-20 13:52:03 FocusHandler setup on Root undefined -  sap.ui.core.FocusHandler

2015-08-20 13:52:03 Initialized -  sap.ui.core.Core.init()

2015-08-20 13:52:03 Starting Plugins -  sap.ui.core.Core.init()

2015-08-20 13:52:03 Plugins started -  sap.ui.core.Core.init()

2015-08-20 13:52:03 Analyzing Library sap.ui.commons -  sap.ui.core.Core.initLibrary()

2015-08-20 13:52:03 resolve Dependencies to sap.ui.core -  sap.ui.core.Core.initLibrary()

2015-08-20 13:52:03 Including /ui5-internal/resources/sap/ui/commons/themes/sap_goldreflection/library.css -  sap.ui.core.Core.includeLibraryTheme() - 

2015-08-20 13:52:03 Analyzing Library sap.ui.table -  sap.ui.core.Core.initLibrary()

2015-08-20 13:52:03 resolve Dependencies to sap.ui.core -  sap.ui.core.Core.initLibrary()

2015-08-20 13:52:03 resolve Dependencies to sap.ui.commons -  sap.ui.core.Core.initLibrary()

2015-08-20 13:52:03 Including /ui5-internal/resources/sap/ui/table/themes/sap_goldreflection/library.css -  sap.ui.core.Core.includeLibraryTheme() - 

2015-08-20 13:52:03 Analyzing Library sap.ui.ux3 -  sap.ui.core.Core.initLibrary()

2015-08-20 13:52:03 resolve Dependencies to sap.ui.core -  sap.ui.core.Core.initLibrary()

2015-08-20 13:52:03 resolve Dependencies to sap.ui.commons -  sap.ui.core.Core.initLibrary()

2015-08-20 13:52:03 Including /ui5-internal/resources/sap/ui/ux3/themes/sap_goldreflection/library.css -  sap.ui.core.Core.includeLibraryTheme() - 

2015-08-20 13:52:04 registering timer for delayed re-rendering - 

2015-08-20 13:52:04 Rerendering of UI area: id-1440075124037-1 - 

2015-08-20 13:52:04 Rerendering of UI area: id-1440075124043-2 - 

2015-08-20 13:52:04 Rerendering of UI area: id-1440075124045-3 - 

2015-08-20 13:52:04 Rerendering of UI area: id-1440075124047-4 - 

2015-08-20 13:52:04 Rerendering of UI area: id-1440075124048-5 - 

2015-08-20 13:52:04 Rerendering of UI area: id-1440075124141-7 - 

2015-08-20 13:52:04 Rerendering of UI area: id-1440075124143-9 - 

2015-08-20 13:52:04 Rerendering of UI area: id-1440075124144-11 - 

2015-08-20 13:52:04 Rerendering of UI area: id-1440075124145-12 - 

2015-08-20 13:52:04 Rerendering of UI area: id-1440075124145-13 - 

2015-08-20 13:52:04 registering timer for delayed re-rendering - 

2015-08-20 13:52:04 Rerendering of control (using Core-RenderManager: true): smartphoneIdDropdownId - 

Further, here is the Chrome console shown if I force a refresh of the page:-

I performed this latest test at ~13:51GMT on Thursday 20.08.2015.

If there is anything further I can supply, please don't hesitate to ask.

Thanks,

Gareth.

[Former Member]

For further info, I've just tried on a completely different HCP Trial instance that had only been created a few days ago and had no services or content updated on it.

I enabled the HCP Portal service, opened the HCP Portal and added the "SAP HANA Cloud Portal" site from the marketplace.  If I try to edit it I get exactly the same thing.

Here is a shot showing the Chrome console with a few errors: