Alert is not triggering

[Former Member]

HI Experts,

Need help regarding Alert issue.

I have created, Rule Policy and Alert in IC Manager role.

In Rule Policy, Conditions : If current Event eq BP Confirmed   and

                                            Customer's number eq : BP NUmber I have given(ex1234000).

I have released the Draft rule and saveed , It looks everything good.I have also assigned the BP role and Event : BP confirmed.

In my IC agent role, whne I confirmed my BP (1234000) , Alert is not displaying in context area.

Please could you help me on this?  Do the technical Team has to change any class?

Thanks

MAdhu

[bruce_li · Accepted solution]

Hi MAdhu,

Are you using webdispatcher？

Please check if you are using logon group for some of the CRM web services. If logon groups are used, it is important that all required services are part of the same logon group. As far as I know, it does not work setting the logon group on the root level.

You can set the logon group either on individual service level(You can find a list of these services in note 1295006 - Mandatory SICF services for IC WebClient.),
or you can try to set it on the /sap node.

You can run the following command on the relevant Web Dispatcher and check the output of logon group:

sapwebdisp  pf=<profile>  -checkconfig

If this is not the case, then you need to:

1. read note and check the points mentioned in note 1330726 - IC Webclient Alerts FAQ Note and compare also your settings with the attachment "Alert_configuration_guide.zip"in this note.

2.take and check the log according to KBA Below.

2067835 - Logging Rule Evaluation for Event Driven Interactions

3.Take Httpwatch trace and find if anywhere weird.

4.You can also debug from method below.

CL_CRM_IC_ABAP_ALERT  

METHOD                         /RAISE_ALERT_EVENT              

CL_CRM_SMF_SERVICE_MANAGER

METHOD          / EXECUTE (CL_CRM_SMF_SERVICE_MANAGER

5. There are also some correction notes for Alert not displayed issue, following is just an example. You can search and make sure you
have already applied them.

1550887 Alerts not getting displayed in the context area

1618267 Poll free alerts not displayed in context area

Best Regards,

Bruce

[Former Member · Accepted solution]

HI Arden/Bruce/David,

I have tested this alert yesterday, but It didn't work.

Today I have retested again , It is working now. The alert is displayed.

I am not sure what might be the reason.

Thanks guys , you responed on time and trying to help me.

Thanks

Madhu

[former_member191104]

Hi Madhu,

Check the KBA note which addresses issues about Alert services in IC Webclient.

1147671 - Alert Services Issues in IC WebClient

Best Regards
David

[Former Member]

Thanks for your reply David but this is not solving my problem.

I have configured all the stuff. Still my alert is not triggering.

I am not using any custom eveents, I am using the BPconfirmed event that is standard one.

Thanks

Madhu

[Former Member]

Hi Madhu

Are you able to provide the details of the Rule you've configured as well as the SPRO configuration around the Alert itself.

Regards

Arden