getClientDeviceLanguage::Property: <> not found, returning empty string

[Former Member]

Hi Experts,

We are getting following issue in QA environment by using SMP SP04 and WorkManager 6.1 application.

We are using agentry client for android and checking push functionality.

2015 08 25 12:43:39#+0100#INFO#System.out##anonymous#Agentry WAMMIWorkManager Worker Thread###Steplet::doSteplet() |

2015 08 25 12:43:39#+0100#INFO#System.out##anonymous#Agentry WAMMIWorkManager Worker Thread###User::getClientDeviceLanguage::log level = 5 |

2015 08 25 12:43:39#+0100#INFO#System.out##anonymous#Agentry WAMMIWorkManager Worker Thread###User::getClientDeviceLanguage::begin |

2015 08 25 12:43:39#+0100#INFO#System.out##anonymous#Agentry WAMMIWorkManager Worker Thread###User::getClientDeviceLanguage::Property: <<user.client.Language>> not found, returning empty string |

2015 08 25 12:43:39#+0100#INFO#System.out##anonymous#Agentry WAMMIWorkManager Worker Thread###throwExceptionToClient::log level = 5 |

2015 08 25 12:43:39#+0100#INFO#System.out##anonymous#Agentry WAMMIWorkManager Worker Thread###throwExceptionToClient::begin |

2015 08 25 12:43:39#+0100#INFO#System.out##anonymous#Agentry WAMMIWorkManager Worker Thread###throwExceptionToClient::com.syclo.sap.component.workorder.steplet.WorkOrderPushSteplet::throwExceptionToClient::10807::WorkOrderPushSteplet - while trying to invoke the method java.lang.Object.hashCode() of a null object loaded from local variable 'k' |

2015 08 25 12:43:39#+0100#ERROR#System.err##anonymous#Agentry WAMMIWorkManager Worker Thread###java.lang.NullPointerException: while trying to invoke the method java.lang.Object.hashCode() of a null object loaded from local variable 'k' |

2015 08 25 12:43:39#+0100#ERROR#System.err##anonymous#Agentry WAMMIWorkManager Worker Thread### at java.util.Hashtable.hash(Hashtable.java:263) |

2015 08 25 12:43:39#+0100#ERROR#System.err##anonymous#Agentry WAMMIWorkManager Worker Thread### at java.util.Hashtable.put(Hashtable.java:551) |

2015 08 25 12:43:39#+0100#ERROR#System.err##anonymous#Agentry WAMMIWorkManager Worker Thread### at com.syclo.sap.PushStepHandler.getUserGUIDs(PushStepHandler.java:313) |

2015 08 25 12:43:39#+0100#ERROR#System.err##anonymous#Agentry WAMMIWorkManager Worker Thread### at com.syclo.sap.PushStepHandler.pollPush(PushStepHandler.java:195) |

2015 08 25 12:43:39#+0100#ERROR#System.err##anonymous#Agentry WAMMIWorkManager Worker Thread### at com.syclo.sap.component.workorder.steplet.WorkOrderPushSteplet.execute(WorkOrderPushSteplet.java:48) |

2015 08 25 12:43:39#+0100#ERROR#System.err##anonymous#Agentry WAMMIWorkManager Worker Thread### at com.syclo.sap.Steplet.doSteplet(Steplet.java:172) |

2015 08 25 12:43:39#+0100#ERROR#System.err##anonymous#Agentry WAMMIWorkManager Worker Thread### at com.syclo.sap.steplet.PushSteplet.doSteplet(PushSteplet.java:82) |

2015 08 25 12:43:39#+0100#INFO#System.out##anonymous#Agentry WAMMIWorkManager Worker Thread###release::log level = 5 |

2015 08 25 12:43:39#+0100#INFO#System.out##anonymous#Agentry WAMMIWorkManager Worker Thread###release::begin |

2015 08 25 12:43:39#+0100#INFO#System.out##anonymous#Agentry WAMMIWorkManager Worker Thread###closeConnection::log level = 5 |

2015 08 25 12:43:39#+0100#INFO#System.out##anonymous#Agentry WAMMIWorkManager Worker Thread###closeConnection::begin |

2015 08 25 12:43:39#+0100#INFO#System.out##anonymous#Agentry WAMMIWorkManager Worker Thread###release::done |

2015 08 25 12:43:39#+0100#ERROR#com.sap.mobile.platform.server.agentry.console##anonymous#Agentry WAMMIWorkManager Worker Thread###Exception: 12:43:39 08/25/2015 : 20 (Agentry3), JavaBackEndError (WorkOrderPushSteplet: steplet execution failed),  |

Thanks,

Usha

[former_member616809]

Hi Experts,
Any updates on this issue? We faced this problem on SMP 3.17.

[Former Member]

Hi Resmi,

I have tried restarting also. It was working before,

Language is set as EN(UK) on device.

Could you please let us know why is the device language coming empty in the logs?

Thanks,

Usha

[bill_froelich]

Usha,

What version of the Android client are you using?  Have you tested using the latest client available SDK SP09 PL04?

--Bill

[Former Member]

Hi Froelich,

We are using Agentry client SDK SP08, not tested using latest client.

Thanks,

Usha

[resmi_sadasivan2]

Hello,

Are you getting any error on the client?. Could you restart the server and try again?. Was this working before or its a new implementation?.

Thanks

Resmi