SAP CRM 7.0 integration with Cisco Unified CCX

[Former Member]

Hello everyone,

I have been trying to find this information on CISCO's website and on SAP's website but I have not been able to find the right answer.

Our client currently has a Cisco VOIP Telephone system running on Cisco Unified CCX 9.0 and he wants to integrate with it with SAP CRM 7.0.

Is this possible? Has anyone done it before? I have only done the integration between CRM and BCM before so I don't know about the CISCO product.

Thanks,

Jacques

[bruce_li]

Hi Jacques,

You can check following link about ICI intergration and

SAP Certified CTI providers.

SAP CRM Integrated Communication Interface (CA-ICI)

http://scn.sap.com/docs/DOC-7783?rid=/webcontent/uuid/f6bca272-0501-0010-4f97-a2877d6d65ea

Have a nice day!

Best Regards,

Bruce