technical Monitoring error

[bhargav_bhatt]

Hi Experts,

I am facing issue with technical monitoring setup.

setup monitoring phase.

I am not getting the installed product and templates are not displayed.

Please find attached snapshot.

Managed system step has been Done.

Regards

Bhargav Bhatt

[Former Member]

Hello Bhargav,

Please check Page 32 in the following SAP document.

http://wiki.scn.sap.com/wiki/download/attachments/269157890/Setup+System+Monitoring+and+Alerting.pdf...

Regards

Anand

[bhargav_bhatt]

Hi Anand,

Thanks for response.

issue is i am not able to find the installed product for managed object.

can you refer the snapshot which i have attached.

Please help me on this.

Appreciate your quick response.

Regards

Bhargav Bhatt

[Former Member]

Hello Bhargav,

Can you please check following steps

a. Navigate to Solman_Setup -> Technical Monitoring -> System Monitoring

-> Template Maintenance step.

b. Select the template you are planning to assign to the managed object.

c. Select Notifications tab.

d. Select the option Inactive for "Auto-Notifications".

e. Select Alerts tab.

f. Select the Alert related to the Category.

g. Select Notifications tab on Alert Details table.

h. Make the Auto-Notification active. Add the required recipient/recipient list IDs.

h. Click on save button.

i. On the Define Scope step, select the managed object required and navigate to Setup Monitoring step.

j. Assign and apply the template to the Managed Object.

As suggested in

Monitoring and Alerting related FAQ - Technical Operations - SCN Wiki

Regards

Anand

[bhargav_bhatt]

Hi Anand,

I did the steps suggested but still the same issue.

I am facing below error

"table does not contain any data"

Don't know why system data and even templates are not reflected here.?

Regards

Bhargav Bhatt

[bxiv]

What type of system are you trying to configure monitoring for?

When you have no templates to select via a drop down it is typically due to bad landscape data in your LMDB; is this system passing the landscape verification tests?

[bhargav_bhatt]

Hi Billy,

I am configuring ECC system

And Landscape verification is successful in LMDB

Regards

Bhargav Bhatt

[bxiv]

For ECC what version and Ehp are you currently on?  Also what component version is SAP_BASIS on the ECC system?

Stack lvl of SolMan?

[Former Member]

Hello Bhargav,

Sorry for the delayed response.

Please check following SAP note:-

I hope this will help you in resolving the issue.

2174992 - Missing Installed Product Detail in Assign Templates Screen

Regards

Anand

[bhargav_bhatt]

Hi Billy,

Managed system is ECC 6.0 EHP 7.

SAP_BASIS - 740 SP 6

and solution manager 7.1 SP 10

Regards

Bhargav Bhatt

[bxiv]

What ECC/ABAP template did you happen to use when you are on your template page?

[bhargav_bhatt]

Hi,

Sorry for late response.

We have created custom templates for this.

It is a copy of SAP ABAP 7.1 and higher.

Regards

Bhargav Bhatt

[bxiv]

Can you post a screenshot of the landscape components from the LMDB?  It seems like something isn't flagged for the templates to be associated to in SolMan.

[bhargav_bhatt]

Hi,

Please check snapshot of LMDB

Regards

Bhargav Bhatt

[bxiv]

Ahhh you still have a logical component and a diag flag for components that are not relevant to your system.  Ehp7 doesn't leverage NW 7.02, SolMan is confused and explains why your template can't be applied.

I suggest you mass select all the entries and remove the diag flag first, then apply in mass for the diag flag.  The 7.02 entry should remove itself as soon as the diag flag is gone.