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dates are greyed out in my Service Level Agreement

Former Member
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i have configured SLA and assigned it to the products ( service) in order for a service request to have service level agreement dates showing. they are greyed out and i have followed the config guide requirements. is there something i may have missed?

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Answers (1)

Answers (1)

former_member196521
Active Participant
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Hello Natsirai,

Can you please check the below post, check your item category determination.

Kind Regards

Atul