SAP HCM P&F FPM: Form data is blank in MSS approval stage; also gives an error

[former_member206394]

Dear Experts,

Greetings!

I have a weird problem.  Employee submit a medical claim form for manager approval with all the required data filled in.  Manager can see the workitem in the workoverview (MSS). But, when manager clicks on the form to open it, the form is opened with all the blank data.  all the data that is filled in by employee is lost and blank data is displayed.

Also, a message 'Enter Effective Date' message is displayed on click on 'CHECK' button.

Please suggest.  I have cross checked every thing both in Development system and Quality system.  But, this problem is occured only in Quality system.  Everything is fine in Development system.

Regards,

Shankar

[sahirn]

Hello Shankar,

Check for missing notes and authorizations.

Are you able to view the form when directly opened from hrasr_test_process providing either the workitem ID or process reference number?

If yes - it points to a most likely authorization issue.

Hope this helps.

With regards,

Sahir.

[Former Member]

Check case management configuration + run reports to see step data in SCASE and workflow log. Also evaluate user authorizations for HR data and P&F.

[ChrisSolomon]

Yep....check all around.

1. Did Employee data actually get written to Case Mgmt (t-code SCASE and check)?

2. Does Manager have read/write access to Case Mgmt as well as general HCM P&F auth (P_ASRCONT object)?

3. Does Manager have auth. to look at other employees infotype info (specifically the ones you need as well as 0001 which is a general check on P_ORIGIN ...it also check P_PERNR to check if the user is changing their own info but don't worry over that here)

...if neither are it, we can go from there but let's start with most common/obvious.