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Unable to play video in sap Km portal through the IE11

former_member185507
Active Participant
0 Kudos

Hi Expert.

1.Uploaded video file in Km.

2.Create html page and calling KM URL.

3. While clicking on link the video is not displaying in IE11 browser but "Google chrome" its playing.

Portal version is 7.3.

Kindly  suggest and help me for rectifies this issue.

Regards,

Sam

Accepted Solutions (0)

Answers (5)

Answers (5)

former_member185507
Active Participant
0 Kudos

pls find attached screen shot

Former Member
0 Kudos

Hi Sam,

Please try with .mp4 format video and use HTML 5 tags to play video.

Regards,

Krunal

former_member185507
Active Participant
0 Kudos

Hi Krunal,

Thx..

I am  useing .mp4 format only.

Could you suggest anything else.

Regards,

Sam

0 Kudos

Invalid source means that your mp4 is not compatible with IE's limitations:

https://lars.st0ne.at/blog/html5+video+in+IE11+-+size+does+matter

BR,

Saar

Former Member
0 Kudos

Hi sam,

Have you maintained MP4 MIME type before uploading MP4 videos in portal System Administration-->System Configuration-->Knowledge management-->Content Management-->Utilities.

Please check once and let me know.

Regards,

former_member185507
Active Participant
0 Kudos

Hi Patel,

Added the same in MIME.

Screen shot.

Still it is not playing in IE11 browser.

Regards,

Sam

Former Member
0 Kudos

Hi Sam,

After adding mime type please delete existing video & re-upload video in KM and check.

Regards,

former_member185507
Active Participant
0 Kudos

Hi patel,

By default it was added in MIME type in portal,same issue.

Regards,

sam

former_member185507
Active Participant
0 Kudos

Hi Saar,

Thank  Q so much for ans.

I am not creating any iview,Have uploaded video in one Km folder and html file in other Km folder then while clicking the link of index.html file,am getting blank page,its calling target URL of dat file,have attached screen shot of the same.

Could you pls check it once and suggest me.

Regards,

Regards,

Sam

0 Kudos

Hi Nand,

Check if you are in quirks mode, after the html is loaded with the blank page press F12 on IE and see if it says document mode Edge or 5/7 if not Edge then you are in quirks mode, change it manually to Edge and see if it works.

If you are not in quirks mode, but in Edge (standards mode) then try to change the HTML to the following:

<!DOCTYPE html>

<html>

<body>

<video width="400" controls>

  <source src="mov_bbb.mp4" type="video/mp4">

  <source src="mov_bbb.ogg" type="video/ogg">

  Your browser does not support HTML5 video.

</video>

<p>

Video courtesy of

<a href="http://www.bigbuckbunny.org/" target="_blank">Big Buck Bunny</a>.

</p>

</body>

</html>

former_member185507
Active Participant
0 Kudos

Thanks alot Mr. Saar for you valuable.

(1)  I have gone  through the your advice and code.

It is coming to point but not success still.

I changed "edge" after loading html file then got video (Black layout) screen but getting "Invalid Source",means only screen nothing happened.

(2) [ If you are not in quirks mode, but in Edge (standards mode) then try to change the HTML to the ]

I have  changed the code but same thing happing.

"Invalid Source" .

pls check attached screen shot

0 Kudos

Hi Sam,

Unless you configured your portal to run in standards mode then it runs in quirks mode, which doesn't support the video tag.

how is your HTML built?

Thanks and BR,

Saar

former_member185507
Active Participant
0 Kudos

Hi Rohit Thanks for your suggestion.

I hv gone through the ur note but nt success.Video is running on IE11 and chrome through the html file from local desktop machine,but not playing through the KM portal,Getting blank page.

Kindly suggest....

@saar,

Thx..

How to configure portal on standard mod.

Regards,

Sam

0 Kudos

Hi Sam,

See this blog:

BR,

Saar

0 Kudos

by the way if you don't want the whole portal to be in standards mode, only this iView you can configure it on the iView itself under the property "Launch in new window"

select "Launch in new headerless portal window (standards)".

BR,

Saar

rohit_singhal
Active Contributor
0 Kudos

Hi Sam,

Please refer to the following blog, which refers to the ;plug-ins supported by various browsers.

In case the video file format and plug in support is available for IE11, please take a trace (say: HTTP Watch/Network) while the page is loading.

Maybe this should give some ideas as to why video is playing in Google Chrome and not in IE11.

Best Regards,

Rohit Singhal