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SRM: Attachment in Approval mail

dhinesh_thirugnanam
Active Participant
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Hi All,

In SRM I am getting a Offline approval mail(below screenshot),once I click on the "Approve by Email" it is taking me to outlook screen,there I am attaching a JPEG file and sending it.But issue is my portal status is not getting updated.

Same thing without attachment the portal is getting updated.Any idea what could be the reason?

1 ACCEPTED SOLUTION

dhinesh_thirugnanam
Active Participant
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Based on the standard functionality no attachments can be done.

4 REPLIES 4

vinita_kasliwal
Active Contributor
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This message was moderated.

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Hi Vinita,

The issue is when the Approver gets a mail,user does a attachment and send it.

Problem is in the portal the status is not getting updated to "Approved".Is it a standard issue with the attachment?

Yes we are using the standard program which is customized to user needs(just the subject content)

0 Kudos

In SOIN when there is attachment - internal error is occurring(iom  workflow  system)

dhinesh_thirugnanam
Active Participant
0 Kudos

Based on the standard functionality no attachments can be done.