New user can only see emails in inbox from date he was created

[Former Member]

Hi

when we assign new users to an org unit handling emails they cannot see all the emails assigned to the org that arrived

before they were assigned.

As members of the org they should be able to work on all emails regardless of when they arrived.

Any ideas anyone.

Regards

PM

[Former Member]

Hi Padraig

If you're referring to Agent Inbox via Interaction Center, it should be possible to see the emails by searching on Emails assigned to "My Group".

They will not be assigned to the user as at the time of the email coming in, the work item mapping would not have had that user to assign to.

Let me know if the "My Group" option works

Regards

Arden