Loyalty activity processing error

[Former Member]

hi.

While processing loyalty activity Processing log shows failed status with Membership is not active error. Kindly assist me how to resolve this.

I executed RLOY_ENGINE_CACHE_REFRESH but still the error exists.

Below is the processing log

Processed at 09/09/2015 10:36:42

  Member Activity (Generic).Category = 'ACCRUAL'

  Member Activity (Generic).Membership Guid = '0000001051'

  Member Activity (Generic).Type = 'ZMSTK_ACTIVITY'

  Basic Tier.Basic Tier Level = 'SMART'

  Points.Points Earned = '0.00'

  Member Activity (Generic).Card Guid = ''

  Member Activity (Generic).Activity Guid = '0010017033'

  Member Activity (Generic).Member Guid = '0010794233'

  Member Activity (Generic).PARTNERSHIP_GUID = '00000000000000000000000000000000'

  Member Activity (Generic).Partner = ''

  Member Activity (Generic).Program Guid = 'CRM_LOY_FINAL1'

  Member Activity (Specific).Campaign = ''

  Member Activity (Specific).Tier = ''

  Member Activity (Specific).Quantity = '1.000'

  Membership (Dynamic).ZAWA_POINTS_10 = '0'

  Membership (Dynamic).ZMSTRKES_POINTS = '0'

  Member Activity (Specific).Loyalty Points = '0.00'

  Membership (Dynamic).ZAWA_POINTS_20 = '0'

  Member Activity (Specific).product category = ''

  Member Activity (Specific).Region = ''

  Member Activity (Specific).AWA Product Validation = ''

  Member Activity (Specific).AWA MEMBER = ''

  Member Activity (Specific).Smart Product Validatio = ''

  Member Activity (Specific).Dealer Role = ''

  Member Activity (Specific).Channel For Distributio = ''

  Member Activity (Specific).Masterstrokes Total Poi = ''

Reward rule group: EARN_PTS_RRG1; Version: 001

  Applicable: Yes

  Reward rule: Reward rule for SMART contractors; Version: 002

      Condition met: Row #7

      Action: Earn Points - Failed

          Membership is not active

  Combinability: By Sequence

    Reward rule for SMART contractors

          No actions executed

Processing failed

Execution time for log point FETCH_RRG_CONTEXT: 165 microseconds

Execution time for log point FETCH_RRG_CONTEXT_DATA: 1211309 microseconds

Execution time for log point EXECUTE_RRG_BRF_RULES: 38092 microseconds

Execution time for log point FETCH_RRL_CONTEXT: 1251 microseconds

Execution time for log point FETCH_RRL_CONTEXT_DATA: 1585967 microseconds

Execution time for log point EXECUTE_RRL_BRF_RULES: 256521 microseconds

Execution time for log point APPLY_COMBINABILITY_RULES: 310 microseconds

Execution time for log point EXECUTE_ACTIONS: 7896188 microseconds

Execution time for log point SAVE_ACTION_TRANSACTIONS: 719036 microseconds

Execution server: apcmq_CMQ_00; Work process ID (WPID): 8492

Regards,

Priyanka T

[simone_albers · Accepted solution]

I guess GUIDs referring to BP's is not the problem. We have the same behaviour.

Maybe the date of the membership activity you try to post is before start date of membership

Run report RLOY_ENGINE_CACHE_REFRESH after changing the rules.

Check the status of the member ship on DB. Table LOYD_MSH_MEMS.

Take the GUID of the BP as MEMB_GUID.

Field ISTAT and ESTAT should be active. Maybe field STATUS is not filled with value of ESTAT.

[simone_albers]

Check whether the member ship of the business partner 0010794233 is in status active

[Former Member]

hi,

It is in active status

Regards,

Priyanka T

[Former Member]

Hi Priyanka

The GUID's in the Erro Log refer to BP' numbers and not actual SAP CRM GUID's are these not your issue?

Regards

Arden

[Former Member]

hi,

How do i check how this field is populated ?

Regards,

Priyanka T