Emails are triggered for one id in BP - REFX

[Former Member]

Hi,

When I am processing correspondence using RECPA580 for sales reports,  the system is sending email to only one ID mapped to BP. This id is  marked  as default ID by the system.  This could be first or last ID.  the ranking does not matter.  Rest of the mapped IDs are ignored.

We are successfully using email functionality in other SAP sub modules like PO and payments where vendors are mapped with multiple IDs and mails are going to all the IDs.

Please help me to send sales reports to multiple IDs in BP.  We are on ECC 6.0 EHP4.

Thanks and Regards,

Sadhana.

[amarendar]

Hi Sadhana,

You must have used BTE for triggering e-mails to customers. In the BTE, you have to check the code why it is picking only one e-mail id.

You can modify your code in BTE to include all the e-mails mentioned for the BP.

Regards,

Amar

[Former Member]

Hi,

I have not used any BTE.

I am using sap standard functionality to send emails.   the config is in RECACUST under correspondence - define correspondence applications and assign activities.