Mapping Class/Action from BP contact to IR Categorization

[Former Member]

Hi All,

We are replicating BP contacts from ECC to Interaction records (IR) in CRM.

While the replication works fine, we would like to know if the Class/Action from BP contacts be mapped to Categorization1 and Categorization2 fields in IR (in WebUI). Pls. check the screenshot for categorization fields.

PS - We are aware that we can map it to Code/Code grouppe... but that is not where we are looking to map them.

Thanks,

Ashish

[Former Member]

Hi Ashish

Code and Code Groups need to be configured before you make use of Multi-Level Categorisation.

Your update to the Interaction Record would be performed using the FM: CRM_ORDER_MAINTAIN

You'll be updating the: it_service_os tables against this function module.

Then you perform a CRM_ORDER_SAVE

Then you perform a COMMIT.

There should be sufficient code example on SCN for you to complete.

If I've misunderstood your requirement, please clarify further.

Regards

Arden

[Former Member]

Hi Arden,

As mentioned in my original post ..... this is required during replication from ECC to CRM

Thanks,

Ashish

[Former Member]

Hi Ashish

You are replicating Business Partners from ECC to CRM which would fit under BP Replication.

An Interaction Record is a Transactional Object.

How are these 2 objects linked?

What process does this fit under?

Regards

Arden

[Former Member]

Hi Arden,

I think I've clearly mentioned BP contact and not Business partner

Thanks,

Ashish

[Former Member]

OK, You understand that a BP Contact in CRM is a Business Partner Concept, not a Transactional One?

When you refer to BP Contact what are you referring to?

Message was edited by: Arden Stricke