Hi Experts - Any body can advise me please, and let me know how to interrogate to understand the issue, there is one service request created with the same document number with different user and different time? There was a difference of 4 months to the new one which took the old transaction number. Old one was created in Jan and new one was created this month the new transaction picked the old one document number.
Prompt response is highly appreciated and points will be rewarded.
Regards
Vani
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