on 10-02-2015 8:37 AM
Hello,
WE have problems with printing for users for a particular output device.
Some details on the issue are as below:
device type - ZJ_ASCPL :Some generic ASCII for PL
SPOOL SERVER : logical server is used
host spool access method - E
host printer - used
logical OMS - configured
Real OMS CROMS
Description FIL CE Real Output Management System
We have output request generated but the print from the printer is not getting generated.
Error for the output request :
Status: Problem (Spool )
Job status: Waiting in host spooler
Area: Spool
Printout: Unknown
Info: Request in local print queue. Device may
OMS info:
Request in local print queue. Device may require attention.
Status: Waiting in host spooler
Error class: Problem
----------------
host :sidadm 51> lpstat -p NLJY
printer NLJY is idle. enabled since Thu 01 Oct 2015 10:58:53 AM CEST
host :sidadm 52> lpstat -r
scheduler is running
---------
Need some help.
Thanks,
UDAY
Hello Uday,
in the case of Access Method E an OMS (Output Management System) is used.
In this case R/3 prepares the spool, then passes the print data to the OMS.
After OMS has received the print data and processed it, it sends back a status information to R/3. This status information can be seen in transaction SP01, and you have copied this status information now.
This all means: sorry, but the OMS has reported this problem, and for this reason the OMS needs to be checked why this happened.
As SAP Note #502604 - "Problems with external Output Management Systems" describes, only the OMS can explain why - in this case - the "Device may require attention" has been sent as status.
(By the way: scn.sap.com/community/output-management is a separate Space for printing-related questions.)
Best regards,
Laszlo
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Hello Laszlo,
Thank you for the reply.
Ok.I understood the problem is with the OMS.
We have a unispool server and a jetform server in between SAP and the output device.
I am not sure about the print queues , Adobe output designer and other related OMS <--> SAP concepts.
Also unispool server....If you can help me , I need to know the process after SAP output device is checked and is OK --> the print queues ? --> OMS ...The connections --> How? and how are they checked?
Our system configuration is SAP --> ADOBE XOMS / UNISPOOL --> OMS REMOTE --> PRINTER.
please help me understand this.
Thanks in advance,
Uday
Hello Uday,
how R/3 and OMS should interact with each other is described in this help document:
Also, there is a technical documentation about XOM:
BC-XOM Extension for Printer Administration
I know this is a very technical description, but perhaps you may find it useful.
Also: all of these documents are from SAP side. The OMS / Adobe XOM should be able to provide documentations too, which describe how they can function with R/3.
Best regards,
Laszlo
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