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Email not accepted by eircom.net

Former Member
0 Kudos

Hi

when we send emails from CRM 7 to eircom they do not arrive or are blocked because eircom do not recognise the index record.

Emails sent to gmail iCloud hotmail are fine and arrive.

When we send a mail it originates as service@electricireland.ie then translates to the internal address as service@crpprod.esb.ie and

finally out.

It seems that because it appears that a 3rd part mail service has sent this i.e. @crpprod.esb.ie and that is not a valid domain then eircom are blocking the mail.

Can we do anything?

Regards

PM

Accepted Solutions (0)

Answers (1)

Answers (1)

Former Member
0 Kudos

Hi

usually SAP is sending emails from technical email account, that could be somehow impacted in eg. MS Exchange.

I would check MS Exchange (or else depending on what you are using) rules for emails convert.

BR
Radek