Disable/ Hide the "Contact Support" option on FIORI launchpad

[Former Member]

Hi Experts,

I have a requirement to disable/ hide the "Contact Support" option on the FIORI launchpad. Is this feasible ? We just want the user preferences and logout option to be displayed.

.

I tried editing the FioriLaunchpad.html but couldn't find a spot to make this change. Also, I am not able to set the display as none for this element, as it gets overridden.

Any thoughts on this ?

Regards

Shruti

[janosdezsi]

Hi Shruti,

Please check KBA 2229146.

BR,

Janos

[Jochinnabathini]

Hi Shruti,

You should go to Se80 - BSP Application - /UI2/USHELL - Page Fragments - shells - abap - cfg - sap - PersonalizationOff.json

Check below code and put false for contact support.

"renderers": {

         "fiori2" : {

             "componentData": {

                 "config": {

                     "enablePersonalization": false,

                     "enableTagFiltering": false,

                     "enableSetTheme": false,

                     "enableAccessibility": true,

                     "enableSendFeedback": false

                 }

             }

         }

     }

}

Hope this helps,

Joseph

[joaquin_fornas]

Hello

If you don't have solution manager and want to turn off the button, you can set the corresponding service property to false in the FioriLaunchpad.html configuration object.

Something like this:

"services": {

                    "SupportTicket" : {

                        "config" : {

                           "enabled" : false

                        }

Chack this document:

http://help.sap.com/saphelp_uiaddon10/helpdata/en/61/07ee41f89a43c9af0aa279fe039cca/content.htm

Regards

Joaquin

[lauraquinterosa]

Hi Shruti,

While I was looking for a way to change the place where 'Contact Support' link points to in SAP documentation here, I noticed that in step 2 mentions a possible way to deactivate it.

May be it's worthy to check your config in order to see how to disable the connection to Solution Manager and see what happens.

Hope it helps.

Regards,

Laura

[Former Member]

Hello Laura,

Thanks for the response. We cannot disable the Solution Manager since it monitors our system and also generates early watch reports. Is there any other way ?

Regards

Shruti