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Dunning activity FM is not working

Former Member
0 Kudos

Hello Experts,

We have a custom FM which is currently attached to one of the dunning activity and which should be triggered at dunning level 50.  Whenever we are dunning a customer at dunning level 50 it’s successfully getting dunned without any error and generates the dunning notice as well but somehow that attached custom FM is not getting triggered in dunning activity run.

We have checked in production and found out that this issue is only applicable to lower environment. The configuration that we have for that Dunning procedure and dunning level is same as Production environment. Have any one of you faced this issue earlier?

Thanks,

Rahul.

3 REPLIES 3

AmlanBanerjee
Active Contributor
0 Kudos

Hi Rahul,

There can be two main reasons for the same-

(a) Check the amount limit that is set for the dunning activity, where the custom FM is assigned.

If the amount limit is not reached, it will not trigger the activity.

(b) Check for the validations, which are maintained in the custom FM, it may happen that some validation is not being met and it is not coming out of the Custom Fm, without executing it fully.

Hope it helps..

Thanks,

Amlan

0 Kudos

Hi Amlan,

Thanks for you reply. I have already checked all these validation and those are the same as we have in lower environment. Is there any other config that I can check ?

Thanks,

Rahul.

0 Kudos

Hi Rahul,

Is the dunning proposal running fine? or the issue is there in the dunning proposal as well...

If its only with the dunning activity, have you checked the application logs to check if there is any errors which have been captured.

Thanks,

Amlan