Auto forwarding for Mails from Zimbra not working for C4C

[Former Member]

Hello All,

Request your expertise on the issue that we are facing currently.  We have Zimbra mail server on which auto forwarding is enabled for the support ID's.

Whenever we try sending a mail to these support ID's, we are getting an Application error at the C4C end.

Sending mails directly to C4C ID's from these support ID is working but auto forwarding via these support ID's is showing up an error.

Request helpful pointers on the same.

[Former Member · Accepted solution]

Hi Edison,

So your emails reach the tenant but then fail to be converted into tickets, and you can see the error in Web Service Message Monitoring, correct?

The most common reason for these errors is that the email contains an attachment (even just a picture in the signature) which is not allowed by the tenant. You can fix this by enabling additional MIME Types in fine tuning.  But there are a few other reasons an email can fail to convert to a ticket.

If you can't find additional details and the MIME Types don't help, please open an incident and Support will be able to help you.  Keep us posted as this could be an opportunity to improve the error logging.

Thanks,

Gab