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Custom program to insert documents in existing dispute case

Former Member
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Hi there,

Were developing a program to automatically create dispute cases with a more flexible and dynamic selection criteria than the one that is available per standard program. So far, it's running fine. However, our client requirement is also to assign documents to already existing dispute cases instead of creating a new one (as similiar to FBL5N that allows to see that a case to a customer is already open and you can assign documents to an existing case).
This happens as our client has lots of credit memos that are not cleared against invoices when registered (due to several business requirements) so existing cases do never get updated with net values. Our client wants to add them after the case is created. SAP stated the solution would be to cancel the case and create a new one with every document but as you may imagine our client has hundred of documents and few technicians and also because cases already have an important log and history to keep so that scenario is not applicable.

Did anybody face similar issue? Did you get to find which function modules should be used? Our go live date is near as our implementation phase ends at the end of the mond, so any help is appreciated.

Thanks in advance,

Andreia Vilas Boas

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Answers (1)

Former Member
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There is standard functionality to link credit notes back to the dispute cases.

So if you have an invoice in dispute, if you raise a credit memo request with reference to the original invoice - the credit note will be linked to the invoice, and it will update the dispute case.

It does not clear the credit note against the invoice.

Former Member
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Hi Mark,

Thanks for your reply.

When its credit memo without reference to invoice (which happens and client will keep doing) that won't be the case. There's also another requirement we've not stated before that also applies do this "automatic assignment". Our client does not want to be manually creating cases when documents get dunned with a specific dunning level. We have successfully create a program where we can automatic create case with this criteria. However, when we subsequently run it, if a customer has new dunned documents, our client wants documents to be inserted in a previous case instead of creating a new case, just as we can manually do in FBL5N, picking every document, choosing "create case" and assign to existing case.  

Many thanks in advance.

Regards,

AVB