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How to replicate plant(Location) details based on customer master in CRM service request from ECC

Former Member
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We are replicating only customer details from ECC to CRM for Service Request process. We need to determine the plant while creating service request for the issues that customers are facing during transit of order items(We are not replicating products to CRM). Can anyone help me to get the plant details from ECC to CRM so that we can display the same in service request?

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Answers (1)

Answers (1)

former_member185613
Contributor
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Hi Phani,

Are you looking for ways to replicate the plants from ECC to CRM? If that is the case, there is an adapter object available to replicate the plants.

Regards,

~Athreya

Former Member
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Hi Athreya,

We already have replicated plants using initial load-DNL_PLANT. Now is problem is with customer and plant relation. In ECC we can see plant details in Sales area of the customer master and we want to replicate the same plant details to CRM as well. When we are creating service request, we want the plant details to be displayed in service request after giving the customer. I need help in replicating the plant maintained in customer master from ECC to CRM

Regards,

Vamsi