Custom transaction type or Item category is not triggered on CRM Web UI during service contract creation

[Former Member]

Hi CRM Team,

Its regarding ISU-CRM upgrade program, the issue which we are facing is contract creation of ISU_CRM environment;

We need to create a contract from Web UI with business role UTIL_IC , Hence accordingly we had copied PFCG/business role for this.

the requirement is we don't need to use behavior/transaction type for Lean contract , as we need to use existing transaction type i.e. service contract.

now the issue is that when we create contract from web ui its getting created in this way:

one contract with transaction type/item category 'ISUL' which is standard and other one is with ZISU (which is custom type and contract should be created with this only ) but for this contract its considering ISUL item category and item category  ZISO which has to be used accordingly,  also we aren't able to find any line item for this contract on CRMD_ORDER screen.

Below are the activities which are performed :

     - defined business transaction profile which is copy of 'Default' business transaction profile under business transaction Profile under IC Web Client under CRM_SPRO.

     - On the same screen under dependent business transaction profile, have assigned transaction 'ZISU'

     - On CRMC_UI_PROFILE post selection Business role , I have assigned this copied business transaction profile to profile value of IC_BT function profile ID.

Note: as of now we are not using item category usage/group in relation to product use.

Please look into this and request you to do the needful, thanks.

[former_member196467 · Accepted solution]

Hi Imran,

If you have not checked the item category determination yet in the IMG please check under:

define item category determination

Best regards

Christophe

[Former Member · Accepted solution]

Hi Christophe;

Thanks for reply.

We already define item category in config.

problem is solved now :

Solution :
need to assign Z* created  business transaction profile under ' default value ' of function profile 'IUIPROCESS'