on 11-27-2015 4:38 PM
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Hi Francisco,
A little more information like screenshots, URL used, authentication type would help address this issue faster.
This seems to be quite a generic error here are some SAP KBAs which could help:
1396304 - An error occurred while logging on. (LO 02040) - Live Office login error message appears
1736492 - Error LO 02040 occurs when dashboard using Live Office connection is viewed few minutes af...
1730540 - Error: "An error occurred while logging on. (LO 02040)" while logging in to Live Office us...
1729434 - Error "An error occured while logging on (LO 02040.)" when trying to login to Live office ...
Regards,
Onkar
I used WEBI 4.1 support package 5 and had live office demo ,
we applied to support package 6 patch 3 at webi x live office 6
next moment apear error LO 02040 .
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