Assinging credit notes to disputed items

[Former Member]

We have activated the standard functionality "Assign credit memos" that you have mentioned. We were able to assign a payment to na invoice and ran FOAP_PROCESS_PAYMENT_ADVICES. Afterwards we ran FDM_CREATE_PROPOSAL but there was given no proposal for the customer we had the assignment for. We were told by SAP that the FOAP* programs are for CRM Claims Management which we don't have implemented. Was that the situation you were referring to? Is there any other way to have credit notes update the case?

[Former Member]

You can assign the billing document when you create your credit note.

This will then allow the credit note to be added to the dispute - once that is billed.

[Former Member]

We have created credit notes through SD in VA01 with reference to the billing document but that still does not include the credit note to the dispute case.

[Former Member]

Did you assign the credit memo to the billing document?

This will create a payment advice

Does the billing document get copied into the invoice reference field of the credit note in AR?

[Former Member]

We have checked those options and none worked for us. SAP told us that is not possible to add payments or credit memos as disputed objects to the case by itself. The option was just to add them as Customer-disputed objects.

[Former Member]

Which Enhancement Pack are you on?

You cant add payments - but payment advices can be created when creating credit notes

[Former Member]

We have EHP7 FOR SAP ERP 6.0. But isn't the payment advices functionality just available when CRM Claims Management is implemented?