Crystal Reports crashes 1 time every day

[Former Member]

Hi

We have a QMS system named Trackwise that uses Crystal Reports. Now we have this problem that Crystal Reports crashes 1 time very day. The output of the logfile is as hown below.

It's an Windows 2008R2 server and this runs SAP Crystal reports 2013 SP5 and Sap Crystal Reports Server 2013 SP5 OEM. On this server als Trackwise is installed with Tomcat webserver.

translate exception

//=====================================================

Process ID: 00001E80

Thread ID: 00001A14

Exception code: C0000005 ACCESS_VIOLATION

Fault address:  73736F84 01:00055F84 C:\Windows\WinSxS\x86_microsoft.vc80.mfc_1fc8b3b9a1e18e3b_8.0.50727.4053_none_cbf21254470d8752\MFC80U.DLL

Registers:

EAX:00000000

EBX:1FF017C0

ECX:F50104B6

EDX:73736F51

ESI:F50104B6

EDI:75BA4F70

CS:EIP:0023:73736F84

SS:ESP:002B:00184A58  EBP:0D5CEEC0

DS:002B  ES:002B  FS:0053  GS:002B

Flags:00010206

Call stack:

Address   Frame     Function            SourceFile

73736F84  00184A60  0001:00055F84 C:\Windows\WinSxS\x86_microsoft.vc80.mfc_1fc8b3b9a1e18e3b_8.0.50727.4053_none_cbf21254470d8752\MFC80U.DLL

01DBE3BD  00184AEC  0001:0006D3BD D:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\cslibu-3-0.dll

0065004E  00184B30  0001:0003F04E D:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\libOCASecurityw-4-0.dll

01DBE4D1  00184B3C  0001:0006D4D1 D:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\cslibu-3-0.dll

01DBE580  00184B68  0001:0006D580 D:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\cslibu-3-0.dll

========================

Local Variables And Parameters

Call stack:

Address   Frame     Function            SourceFile

73736F84  00184A60  0001:00055F84 C:\Windows\WinSxS\x86_microsoft.vc80.mfc_1fc8b3b9a1e18e3b_8.0.50727.4053_none_cbf21254470d8752\MFC80U.DLL

01DBE3BD  00184AEC  0001:0006D3BD D:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\cslibu-3-0.dll

0065004E  00184B30  0001:0003F04E D:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\libOCASecurityw-4-0.dll

01DBE4D1  00184B3C  0001:0006D4D1 D:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\cslibu-3-0.dll

01DBE580  00184B68  0001:0006D580 D:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86\cslibu-3-0.dll

[Former Member]

Hi

I got respons from the Vendor of Trackwise. TSee below for the respons from our vendor. This week we are going to change the settings and test if the crashes stop. After this i will give an update.

Your case # 00432503: Crystal Reports crashes almost every day has been updated. 

Thanks for contacting sparta support. I am Nelson Igbu and will be assisting to resolve your issue.

The major reason for crystal report crashing is due to the memory allocated to RAS. If running out of memory crystal will crash. Can you confirm if you have increase the crystal JVM from the initial values?

There is the CRConfig.xml file e.g C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\java\CRConfig.xml with <JVMMaxHeap> parameter e.g

Defaults are:
<JVMMaxHeap>64000000</JVMMaxHeap> (64mb)
<JVMMinHeap>32000000</JVMMinHeap> (32mb)

Increase them to the following:
<JVMMaxHeap>1024000000</JVMMaxHeap> (1024mb)
<JVMMinHeap>512000000</JVMMinHeap> (512mb)

After making changes to these values, Report Application Server should be restarted via the Business Objects Central Configuration Manager.

[DellSC]

Is Trackwise software that your company has written or did you purchase it?  If you purchased it, you'll need to contact the software provider for assistance because we have no way of knowing how they've implemented the SDK.

If your company wrote this software, what version of the SDK was used to develop it?  Does the version on the development workstation(s) match the version of the runtime that is used by the software?  What version of Visual Studio was used to develop the software?

-Dell

[former_member11696]

Moved to BOE .NET SDK forum