Data access after changing passwords

[former_member191614]

Hi experts,
I have an issue whenever an end user changes their AD password and then tries to access server data. I believe this is only a timing thing because I only seem to get calls when the user attempts to access data on the same day they change their password. Since my end users do not have access to the BPC Administrator they cannot use the connection wizard to change passwords. They access BPC through the EPM add-in. Is there an icon or setting/procedure I can send them instead of me remoting into their computer and calling the server through Windows Explorer and having them add there UserID and password when prompted? I would write this process up but I don't really want end users having "unescorted" access to the server libraries. Any suggestions?

[former_member186498]

Hi Bill,

are you using MS version of BPC?

In this case the issue is not inside bpc because BPC does not memorize the psw in its tables just use user and psw to verify that user firstly exists in AD and after read the bpc user profile.

If the issue is related with a delay of psw change this isn't a bpc issue, it's outside related with AD server or net.

Which error receive the users? Can you please share the message?

Regards

     Roberto

[former_member191614]

Yes I am using MS and the message is that the file the user is seeking does not exist and it show the normal path to the file.