Internal Order as doc flow in Service order in CRM.

[abhijeet_kumar12]

I have a requirement where i need to put Internal order created for service order in ECC in the transaction history of service order in CRM. Can anyone help me in this?

[former_member222142]

Hello Kumar,

your requirement is not part of the CRM Standard, but a valid possible approach would be with the ECC Document Relationship Browser (DRB - Transaction ALO1) to display linked or related objects. The relationships between the CRM document and the posted ECC documents are also stored on ECC side and should enabling these relationship to be display in DRB.

Best Regards

Gerhard

[abhijeet_kumar12]

Hi Gerhard,

Thanks for your reply. The requirement is to display the relationship between Service order and Internal order on CRM web UI.

I am not sure how DRB will be used to show this information on CRM web UI.

Can you give some pointer which i can explore further.

Thanks,

Abhijeet

[former_member222142]

Hello Abhijeet,

the Note 492938 "FAQ Document Relationship Browser" gives further information about functionality and documentation of DRB. Alternativ consider class CL_CRM_UIU_BT_DOCFLOW where you able to add the required transaaction histroy record.

Best Regards

Gerhard